Be a trusted advisor, managing cruise and tour bookings, fulfilling promotions, and coordinating every detail for a seamless travel experience.
Build lasting relationships with clients, understanding their needs and exceeding their expectations.
Deliver accurate, valid, and comprehensive information using appropriate methods and tools.
Showcase your expertise in destinations, travel products, and problem-solving, ensuring every journey is memorable.
Handle daily requests, pre-check requirements, travel add-ons, and special accommodations with efficiency and care.
Contribute to Chase Travel's reputation as a leader in luxury travel by delivering exceptional service and going above and beyond for every customer.
Achieve team metrics and key performance indicators (KPIs). Required qualifications, capabilities, and skills
Two or more years of experience in the travel industry.
Proven ability to manage booking and post-booking processes, with a strong focus on quality and compliance.
Excellent communication, consultative service, and active listening skills.
Adaptability and a customer-first mindset, ready to respond to diverse needs and requests.
Commitment to ongoing learning, including e-learning modules and instructor-led training. Preferred qualifications, capabilities, and skills
Intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS).

Shift / Schedule

information

Schedules are based on the needs of the business and may vary; employees are not able to select their own shifts.
Current operating hours: Mon-Fri, 8am-8pm CST; Sat & Sun, 8am-4pm CST.
Hybrid work model: 3 days in office, 2 days remote.
Depending on location, employees may be required to be on-site for the full length of training.
Training is required and may differ from your regular schedule.

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