Overview:

A global travel management company is seeking a bilingual Japanese/English professional to support its Japan-bound travel operations and sales activities.
This position is responsible for researching and communicating current travel information, assisting customers with Japan travel planning, arranging individual travel services, and supporting marketing and sales initiatives.
The ideal candidate is an organized and service-oriented communicator who enjoys researching travel information, assisting customers, and introducing Japan's destinations and travel products to a diverse clientele.
This is an excellent opportunity for someone who would like to combine Japanese and English communication skills with travel coordination, customer service, sales, and digital marketing experience. Responsibilities
Research and monitor current information related to travel to Japan, including entry requirements, travel regulations, transportation updates, destination information, and other relevant developments.
Compile and share accurate and timely Japan travel information with customers, prospective clients, and internal teams.
Respond to customer inquiries by email and phone, providing practical travel guidance, recommendations, and troubleshooting assistance.
Assist both Japanese and non-Japanese travelers with questions concerning travel to Japan.
Arrange individual travel services for corporate clients and travel agencies, including:
Hotels and accommodations
Ground transportation
Tours and sightseeing activities
Rail passes and attraction tickets
Airfare and cruises
Other Japan-related travel products and services
Recommend and sell travel products and services based on each customer's needs, preferences, and budget.
Develop and propose new travel services and products that respond to customer demand and market trends.
Distribute Japan travel information and promotional content through email, social media, webinars, and other digital channels.
Support sales and marketing activities, including client outreach, promotional campaigns, online content, flyers, and media advertising.
Collaborate with internal travel, marketing, business travel, and meetings and events teams to ensure smooth and efficient service delivery.
Maintain professional relationships with customers, travel agencies, vendors, and internal business partners.
Prepare weekly activity reports and provide updates regarding customer needs, market trends, sales activities, and assigned projects.
Identify opportunities to improve workflows, customer service, operational efficiency, and cost-effectiveness.
Assist with special projects and perform other related duties as assigned. Qualifications
Professional proficiency in both Japanese and English, with strong verbal and written communication skills in both languages.
Excellent research, reading comprehension, writing, and information-management skills.
Up to one year of experience in the travel industry, or equivalent experience in customer service, operations, sales support, hospitality, or a related field.
Two to three years of experience managing social media platforms or creating and distributing digital content.
Strong customer service skills and the ability to communicate clearly and professionally by phone and email.
Interest in Japan travel, tourism, destinations, transportation, and travel-related products.
Ability to organize and prioritize multiple assignments while maintaining accuracy and attention to detail.
Strong problem-solving skills and the ability to remain composed when handling urgent or challenging customer situations.
Ability to work both independently and collaboratively in a remote team environment.
Proficiency with Microsoft Office 365 and general office technology.
Familiarity with major social media platforms such as LinkedIn, X, Facebook, and similar channels.

Other /

Miscellaneous Work Arrangement:

Primarily remote, with required attendance at the Torrance/Los Angeles-area office approximately twice per month or as business needs require Occasional weekend or shift-based work may be required depending on travel schedules.

Job Type:

Full-time Pay:

$48,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance On-the-job training Paid time off Referral program Vision insurance Work from home

Experience:

Customer Service:

1 year (Preferred) Travel industry: 1 year (Preferred)

Language:

Japanese (Required)

Work Location:

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Japan Travel Operations Coordinator (Japanese/English Bilingual)