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Guest Services Representative
Career Insights for Travel / Tour Guide
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Scorecard
Based on Alaska data
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What they do
A Travel or Tour Guide leads tours for groups of visitors or tourists. Leads tours of museums or famous or historic sites, and provides visitors with details and anecdotes about the history and significance of buildings, artwork or collections. Travels with a group of tourists, plans site visits and daily itineraries, interprets languages, and shares specialized knowledge about a country or city with the group.
$42,638 / year median in Alaska
+16% projected growth
Job Description
Tour Sales SupervisorCategory:
Seasonal (April - October in Hoonah, Alaska)Compensation:
$18.00 per hour, plus bonus potential•UPDATE:
Locals to Hoonah, AK onlyJoin the Team at Icy Strait Point!Were seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, youll be at the heart of delivering exceptional service in one of Alaskas most stunning destinations.
What Youll Do:
Provide outstanding customer service to all Icy Strait Point guests.Sell tickets and provide guests with information about all available tours.
Greet guests, conduct orientations, and manage line control.
Assist with tour preparation, including:
Verifying excursion requirements (e.g., weight checks, drivers licenses).Ensuring waivers are signed.
Escorting guests to tour vehicles or gondolas and ensuring timely departures.
Managing secure bag check areas.
Promote Icy Strait Point venues, distribute literature, and sell merchandise.
Communicate clearly with tour guides, drivers, gondola operators, and management.
Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.
Assist with other programs and tasks as needed.
What You Bring:
A willingness to learn about Tlingit culture and deliver a Tlingit introduction.Knowledge of local marine life, plants, animals, and birds is a plus.
Strong verbal communication skills and the ability to work with both adults and children.
A commitment to safety and attention to detail.
The ability to learn, retain, and present excursion information accurately.
Must be 18 years or older.
A safety-sensitive mindset (subject to drug testing).
Physical Requirements & Work Environment:
Willingness to live in a remote, rural community.Comfortable traveling by small plane or ferry to and from a remote location.
Ability to walk and work on gravel roads in various weather conditions.
Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.
Why Work at Icy Strait Point?
Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.Apply today to join our team and be part of something truly special!