A Travel or Tour Guide leads tours for groups of visitors or tourists. Leads tours of museums or famous or historic sites, and provides visitors with details and anecdotes about the history and significance of buildings, artwork or collections. Travels with a group of tourists, plans site visits and daily itineraries, interprets languages, and shares specialized knowledge about a country or city with the group.
Phoenix, AZ Job Details Full-time $16.15 an hour 7 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Customer communication Customer service Crowd management security protocols High school diploma or GED Public safety procedures AED operation Physical safety enforcement Venue guest services Event customer service Emergency evacuation protocols Full Job Description
JOB SUMMARY
Museum Services Assistants (MSAs) are responsible for providing a successful guest experience in the Museum. They deliver a high level of customer service to ensure excellent experience for all visitors and maintain a safe, secure environment for the Museum's collections, members, visitors, volunteers, and staff. MSAs oversee access control, engage with guests in exhibit spaces, handle questions and complaints, monitor compliance with Museum safety/visitor protocols, and facilitate entry/egress screening.
ESSENTIAL FUNCTIONS
Assist guests and provide direction to collections, exhibitions, and Museum amenities to enhance their visit. Provide general information about the Museum, including exhibitions, the Café, Cantina, Books and More, Gift Shop, facility rentals, and upcoming events. Greet visitors and offer guidance; remain alert and circulate frequently through post assignments to deter acts of vandalism, theft, or negligence, ensuring the safety and positive experience of visitors. Report all suspicious conditions or persons, provide descriptions of violators of Museum policies, and report accidents, injuries, and/or hazardous conditions. Advise Security Dispatch of areas requiring cleaning or maintenance for safety. Perform safety checks of the premises, securing egress points and lighting systems. Effectively handle evacuations and difficult situations according to Museum policy; provide First Aid care as needed. Assist in the take-down of special events. Proactively seek and obtain information regarding Museum policies, promotions, activities, and events to provide a high level of customer service to all Museum guests and potential facility rental clients. Actively promote Museum memberships. Perform other duties as assigned.
EDUCATION AND EXPERIENCE
High school graduate or equivalent Minimum of one year of customer service experience required.
REQUIRED LICENSES/CERTIFICATIONS
Willing to complete First Aid, CPR, and AED certifications
KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must: Have a basic knowledge of customer service best practices and possess good communication skills Enjoy working with the public, meeting new people, and working with volunteers Ability to learn and apply CPR, AED, First Aid, and emergency evacuation procedures Develop a working knowledge of the permanent collection Be willing to work a flexible schedule including weekends and holidays
COMPUTER SOFTWARE
Email
WORK ENVIRONMENT
Indoor/Outdoor Environment
REQUIRED SCHEDULE
Thursday through Monday availability is required. 9:45am to 4:15pm availability required. Flexible evening availability to cover events is required.
Pay:
$16.15 per hour
Benefits:
Employee discount Flexible schedule Paid time off
Experience:
Customer service: 1 year (Preferred) Ability to
Commute:
Phoenix, AZ 85004 (Required) Ability to
Relocate:
Phoenix, AZ 85004: Relocate before starting work (Required)
