Director of Guide Services & Education

Director of Guide Services & Education Angler's Covey Colorado Springs, CO Job Details Full-time $52,000

• $62,400 a year 21 hours ago Benefits Store discount Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Paid sick time Qualifications Program development Talent management In-person customer service Team development Newsletters (communication methods) Managing projects Technical Proficiency Retail sales Travel planning Full Job Description Position Purpose The Director of Guide Services and Education leads all revenue-generating service programs at Angler's Covey, including guided trips, fly-fishing education, destination travel, guide development, and permitting.

This position is responsible for delivering exceptional customer experiences, growing service revenue, developing industry-leading guides and instructors, and ensuring operational excellence across all service offerings. Key Responsibilities Guide and Instructor Leadership

• Recruit, onboard, train, and retain guides and instructors
• Develop guide standards, training programs, and evaluation processes
• Conduct performance reviews and coaching
• Build team culture and accountability Service Operations
• Oversee guide bookings, classes, and destination travel programs
• Maintain booking system accuracy and reporting
• Manage permits, user-day allocations, and compliance requirements
• Develop systems and procedures Business Development
• Grow guide trip, class, and destination travel revenue
• Identify and execute on new service opportunities
• Develop strategic partnerships Team Building and Support
• Maintain a visible presence in the fly shop and support customer interactions related to guide services, education, and travel offerings
• Work closely across departments, supporting their efforts.

Examples may include:

o Providing additional floor coverage as needed o Providing marketing content for newsletters and social media o Providing event direction and support through planning and guide participation o Participating in events that support permit providers and conservation such as clean-ups, fishing derbies, etc. Metrics and Accountability

• Monitor service revenue, margins, guide utilization, and program performance
• Participate in annual budgeting and forecasting
• Recommend pricing and compensation strategies
• Produce monthly service performance reports Qualifications Required Passion for and significant experience fly fishing Strong leadership and communication skills Experience managing customer-facing operations Ability to organize multiple projects and deadlines Financial and operational management skills High proficiency in computer/technical skills and platforms A positive, people-focused attitude Preferred Guide service management experience Familiarity with local waters Fly-fishing guide experience Experience teaching fly fishing classes Retail sales experience Permit management experience Experience leading training programs Schedule Full-time position based in Colorado Springs.

Schedule includes some weekends and shop events, typical in retail operations On-site coordination for specialty guided experiences and related events (for example

• corporate trips, hosted "night before" networking gatherings, etc.

)

Compensation & Benefits Compensation:

$25

• 30 per hour (equaling approx. $52,000
• $62,400 annually), depending on experience, with potential performance bonuses based on measurable guide services improvements.

Benefits include:

Paid time off Paid health benefits 401(k) Plan with employer match Paid sick leave Flexible and supportive team environment Generous merchandise discount and participation in manufacturers' Pro programs Applications will be reviewed on a rolling basis until the position is filled. Equal Opportunity Employer Angler's Covey is an equal opportunity employer and encourages applicants from diverse backgrounds and experiences to apply.

Pay:

$52,000.00

• $62,400.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Describe your experience with oversight or management of a team and processes. Briefly describe your customer service experience. Describe your experience in fly fishing and guiding.

Work Location:

In person