Member Experience and Engagement Coordinator

Description:

Columbine Country Club offers a welcoming, family-friendly community to enhance the lives of Members, Guests, and Staff. Members and Staff partner to provide extraordinary golf, dining, recreation, and other social activities in a casually elegant environment.

Position Summary:

Columbine Country Club seeks a dynamic and personable Member Experience and Engagement Coordinator to create an exceptional atmosphere at our pool deck. This role is responsible for ensuring members and their guests have a seamless, enjoyable, and entertaining experience by providing outstanding hospitality, assisting in coordinating events, and fostering a welcoming atmosphere. The ideal candidate thrives in a social environment, is passionate about service, and enjoys creating memorable experiences for club members.

Requirements:

Key Responsibilities:

Member Engagement & Hospitality:

Greet and interact with members and guests, ensuring a warm and inviting atmosphere. Build relationships with members to understand their preferences and enhance their experience. Address member inquiries, concerns, and special requests professionally and efficiently. Act as a liaison between members and other club departments to ensure seamless service by thoroughly understanding the club rules and eagerness to uphold them.

Event Coordination & Programming:

Plan and execute engaging activities, events, and themed experiences on the pool deck for members of all ages. Collaborate with the Food & Beverage and Recreation teams to create unique offerings and consistent service for the members in attendance. Assist with promoting and communicating events via digital platforms, signage, and direct member outreach.

Pool Deck Operations & Experience Enhancement:

Ensure the pool deck environment is clean, organized, and operating smoothly. Monitor lounge chairs, tables, and amenities to optimize member enjoyment. Coordinate with lifeguards and pool staff to ensure safety and compliance with club policies.

Communication & Feedback Management:

Collect and analyze member feedback to continuously improve the poolside experience. Communicate with management regarding member suggestions and service enhancements. Assist with creating content for newsletters, social media, and member communications related to pool activities.

Qualifications and Skills:

Prior experience in hospitality, customer service, or event coordination, preferably in a private club or luxury resort setting. Excellent interpersonal and communication skills with a friendly and approachable demeanor. Ability to multitask in a busy, outdoor environment and delegate tasks Creative mindset with a passion for curating unique member experiences. Strong problem-solving skills and ability to handle member concerns gracefully. Consistent and open communication to team members and upper management Availability to work weekends, holidays, and peak summer hours.

Preferred Qualifications:

Experience in recreation, aquatics, or food & beverage operations. Knowledge or willingness to learn of high-end service standards and private club etiquette. CPR and First Aid certification preferred but not required

Benefits & Perks:

Competitive compensation and seasonal bonus opportunities. Access to club amenities during off-peak hours. Professional development and networking opportunities within the private club industry. Fun and engaging work environment in a prestigious setting. If you are passionate about delivering top-tier hospitality and creating memorable experiences, we invite you to join our team at Columbine Country Club!

To Apply:

Please submit your resume and a brief cover letter detailing your relevant experience through the Paylocity Career portal.