Key Responsibilities:
Generate quotes and execute cruise bookings through email, telephone, and online chat.
Address inquiries regarding our vessels, bicycles, accommodations, dining selections, sightseeing activities, and the various destinations we serve throughout Europe.
Provide assistance to both current and prospective clients with quotes, bookings, problem resolution, and addressing complaints.
Contribute to product preparation by updating manifests and coordinating communications with tour leaders.
Qualifications:
Exceptional proficiency in written and spoken English.
A minimum of three years of experience in customer service and/or customer retention.
Detail-oriented with robust multitasking capabilities.
Proficient in problem-solving and adept at managing customer complaints.
Exhibits a friendly and approachable demeanor.
Access to reliable transportation.
Willingness to travel to Europe for training, including covered training and travel costs.
Familiarity with Salesforce or other CRM systems is preferred.
Personal travel experience in Europe is advantageous.
Bilingual or multilingual capabilities, particularly in German, French or Dutch, are considered a plus.
Openness to learning about the travel, hospitality, and tourism sectors is essential.
Proficiency in MS Word, Excel, and Outlook is advantageous.
Work Schedule:
The working schedule includes Monday to Friday, with shifts ranging from 7 to 8 hours between 9:00 AM and 7:00 PM, averaging 35 to 40 hours per week.

We will make every effort to establish consistent shifts and schedules. This position is primarily office-based, with some potential for remote work.

Job Type:

Full-time Pay:

$52,000.00 per year

Benefits:

401(k) matching On-the-job training Paid time off People with a criminal record are encouraged to apply

Education:

Associate (Required)

Experience:

Customer service: 3 years (Preferred)

Language:

German (Preferred) Ability to

Commute:

Fairfield, CT 06824 (Required) Ability to

Relocate:

Fairfield, CT 06824: Relocate before starting work (Preferred)

Work Location:

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