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Marketing Representative In House
Job
Hilton Grand Vacations Company
Orlando, FL (In Person)
Full-Time
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Job Description
As an In House Marketing Representative , you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. Responds to guests in a timely manner and represents HGV's Cultural Values while demonstrating Customer Services based on HGV Values. Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing What will it be like to be a Team Member….. Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. Don't wait! Apply Today. Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers. Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information. Maintains established Minimum Performance Standard on monthly basis. Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold. Contacts all guests through onsite call campaigns through company CRM systems. Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.