5.0 Pembroke Pnes, FL Job Details Part-time | Full-time $18
$19 an hour 1 hour ago Qualifications Spanish Active listening Sales English Attention to detail Patience Full Job Description Miami on the Water offers sightseeing cruises, private boat tours, and unforgettable on-the-water experiences.

From sunset cruises to lively celebrations, we specialize in creating memorable moments on Miami's iconic waters. We are looking for a dynamic and driven Reservations Specialist to join our team. If you have a passion for hospitality, love connecting with people, and thrive in a fast-paced environment, this is the perfect opportunity for you! About the

Role:

We're looking for a friendly, detail-oriented Tour Reservations Specialist to join our team! In this role, you'll be the voice of our tour company — helping guests book their perfect experience, answering questions about existing reservations, and working closely with our tour operator partners to make sure every trip runs smoothly. This is a great fit for someone who loves talking to people, thrives in a fast-paced environment, and wants to be part of Miami's exciting tourism industry. What You'll Do Answer inbound calls to book new tour reservations for guests Assist guests with modifications, cancellations, and questions about existing reservations Communicate reservation details clearly and accurately to individual tour operators Serve as a point of contact between guests and tour operators, resolving issues as they come up Take calls to help guide guests to the correct check-in area and answer day-of questions Maintain accurate reservation records and guest information Provide friendly, professional customer service on every call What We're Looking For Previous experience in reservations, hospitality, tourism, or customer service preferred Excellent phone communication and active listening skills Comfortable multitasking and working with reservation/booking software Reliable, organized, and able to stay calm under pressure during busy call periods Bilingual (Spanish/English) a strong plus Ability to work a flexible schedule, including weekends and holidays as needed Why Join Us Competitive hourly pay Be part of Miami's vibrant tourism and hospitality scene Supportive team environment Opportunities for growth within the company Full-time and part-time schedules available. How to

Apply:

If you're passionate about creating unforgettable experiences and building connections, we'd love to hear from you! Please send your resume and a brief cover letter explaining why you'd be a great fit for this role to . Join Miami on the Water and help us make every moment on the water unforgettable!

Please note: Applicants must reside in Miami, FL or Broward County. Applications from outside these areas will not be considered.
Pay:
$18.00
$19.

00 per hour

Experience:

Sales:

1 year (Required)

Language:

English (Required) Spanish (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

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