Job Summary The Weekend On-Call Relief Advocate provides on-call coverage for weekend shifts (Friday 3:00 pm - Monday 6:00 am), as needed to relieve full-time and part-time staff. Must be available for day, evening, and overnight shifts. An on-call stipend is provided in addition to an hourly wage for actual hours worked. Advocate is responsible for providing crisis intervention and referral services to victims of domestic and sexual violence in person and on the 24-hour crisis hotline. The advocate is responsible to maintain a safe and healthy environment and welcoming atmosphere for program participants. 60-hour Domestic and Sexual Violence Certification preferred but may be acquired upon hire.

Qualifications:

• Bilingual Spanish-speaking preferred;
• 60-Hour Domestic Violence and Sexual Assault Training Certificate (may be obtained upon hire);
• Dedication to helping victims;
• Excellent organizational and interpersonal skills;
• Ability to communicate effectively verbally and in writing;
• Ability to manage a multi-line telephone system as well as standard office equipment;
• Computer proficiency;
• Excellent crisis intervention, conflict resolution, and problem solving skills;
• Acceptance and respect for diversity of culture, sexual orientation, gender identity or expression, ability, and religious belief.

Examples of Duties:

• Provide crisis intervention to victims of domestic and sexual violence on the 24-hour hotline.
• Complete shelter intakes; provide support and resources to clients who are receiving services on-site.
• Work effectively with diverse families; demonstrate cultural sensitivity; affirm cultural, racial and linguistic identity.
• Provide advocacy to victims of domestic and sexual violence at local law enforcement and emergency departments.
• Greet and direct clients, volunteers and donors.
• Convey a positive, friendly, professional and helpful attitude to all who call or walk into Mutual Ground.
• Receive donations and ensure a positive donor experience.
• Assist with office duties such as copying, faxing, filing, and collating.
• Operate multi-line phone system, transfer calls and relay messages.
• Participate in professional training and development and attend required meetings.
• Complete routine data entry, timely.
• Carry out tasks such as vacuuming and cleaning to support operation of 24-hour facility.
• Demonstrate integrity and professionalism in interactions with staff, clients, volunteers, and donors.

Persons of color and LGBTQ+ persons are encouraged to apply. MGI is an Equal Opportunity Employer. Selection will be based solely on merit and will be without discrimination because of age, race, religion, national origin, gender identity, gender expression, sexual orientation, or mental or physical disability. It is the policy of Mutual Ground to afford equal opportunity in all aspects of employment to all persons without discrimination on the basis of race, color, religion, physical disability, sex, sexual orientation, gender identity, military status, marital status, age, national origin, ethnicity, political affiliation, medical condition, pregnancy, immigration status or on the basis of genetic information. This policy applies to all employees, applicants for employment, board and committee members, and volunteers and extends to all phases of hiring, selection, promotion, transfer, pay, benefits, tenure, discharge and discipline.

Job Type:

Part-time Pay:

$18.00 - $19.00 per hour

Work Location:

In person