JOB DESCRIPTION

The Gift Shop Staff execute the daily operation of the Gift Shop located within the Guardian Building, including:

KEY AREAS OF FOCUS

Gift Shop Operations
Tour Coordination

GIFT SHOP OPERATIONS

Responsible for daily operations of the Gift Shop, including:

Sales and cash management: Oversee cash register sales, cash management, and sales reporting

Merchandise:

Monitor stock levels, order and receive merchandise, and ensure proper visual merchandising

Customer service: Provide customer service and resolve customer concerns for the gift shop

Inventory:

Maintain inventory levels and implement inventory control measures

Operations:

Perform opening and closing procedures, and ensure that all floor requirements are covered during operating hours

Attend virtual and in-person trainings, team meetings and other required events as necessary

TOUR COORDINATION

Responsible for coordination of tour logistics with partner vendors and tour guests, including:

Make all reservations, create or finalize itineraries, log itineraries and schedule tour guides for tours in Detroit, as needed.
Respond with timely customer communication. Coordinate last-minute changes as needed.
Utilize spreadsheets and databases on a daily basis to process payments, organize restaurant reservations .
Work with our tour staff to troubleshoot any unexpected challenges that come up related to any tour experiences that begin or end at The Guardian Building.

Pay:

$20.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

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