Guest Experience Associate Who We Are Airborne and Special Operations Museum Foundation is a small 501 (c)(3) nonprofit organization in Fayetteville, NC. We provide community outreach and fundraising efforts in support of the ongoing mission of the of the U.S. Army Airborne & Special Operations Museum. Located in downtown Fayetteville, N.C., the Museum is part of the Army Museum Enterprise and is managed by the U.S. Army Center of Military History. The Foundation conducts private and public fundraising to sustain the Museum's mission, ongoing programs, and future innovative exhibit development. Job Summary This role supports the daily operation of the museum's brand-new virtual reality experience. This role is responsible for guiding visitors through the experience, ensuring equipment is used safely, maintaining VR hardware, and delivering engaging explanations that enhance the educational value of the exhibit. The ideal candidate is enthusiastic about technology, comfortable interacting with visitors of all ages, and able to troubleshoot basic technical issues. This position is located at 100 Bragg Blvd. in Fayetteville, NC. The museum is open Tuesdays - Saturdays, 10:00 AM to 4:00 PM, and Sundays, 12:00 PM to 4:00 PM. This position will include shifts on both weekdays and weekends.

Pay:

$14.00 - $16.00 per hour Job Duties Welcome visitors and provide a brief orientation to the virtual reality experience Assist guests with fitting and using VR headsets and controllers Monitor participants during the experience to ensure safety and proper use of equipment Maintain cleanliness and sanitation of VR equipment between sessions Start, reset, and manage VR programs and experiences throughout the day Troubleshoot minor technical issues with VR systems and report larger issues to technical staff Manage visitor flow and scheduling for the VR experience Enforce safety guidelines and age/health restrictions when applicable Assist with opening and closing procedures for the VR exhibit area

Qualifications:

Strong customer service and communication skills Comfortable speaking with individuals and groups of diverse ages Basic troubleshooting skills with computers or electronics Ability to stand for extended periods and assist visitors with equipment Previous museum, education, or visitor services experience is a plus Ability to multitask in a busy public environment Team-oriented with a proactive attitude Friendly, approachable, and patient with visitors

Ideal Candidate Traits:

Tech-savvy and comfortable troubleshooting equipment Exceptional with people and able to create a welcoming environment Patient and compassionate with guests who may be new to VR Energetic and enthusiastic about immersive learning experience Reliable and professional

Employee Benefits:

Retirement account with employer matching This is a part-time, hourly, nonexempt position. Employment offer is contingent on background check. Please submit a cover letter and resume for consideration. No phone calls.

Pay:

$14.00 - $16.00 per hour

Benefits:

Retirement plan Application Question(s): Are you available to work on weekends? Do you have experience using Virtual Reality programs?

Work Location:

In person