Tours Coordinator, Energy Tesla - 3.3 Sparks, NV Job Details Full-time 11 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Customer communication Customer relationship building Tour storytelling techniques Safety protocol adherence Sales Customer service Team leadership Customer satisfaction tracking Operations coordination planning Passenger safety briefings Employee relationship building Educational talks Metrics Reporting Mid-level Experience working in the energy & utilities sector Personal protective equipment (PPE) adherence Event vendor coordination Conducting guided tours Schedule management Cultural guided visit experience Continuous improvement Customer engagement Managing event budgets Brand storytelling Vendor communication Safety equipment Event photography Tour planning Employee engagement Training Full Job Description What to

Expect Job Summary:

The Tours Coordinator plays a pivotal role in educating stakeholders about Tesla's innovative products, fostering confidence in our engineering, manufacturing, and business excellence, and providing a rare, hands-on glimpse into our technology. By delivering exceptional tours, supporting engagement initiatives that enhance factory culture and drive employee excellence, and facilitating internal communications for greater business effectiveness, this position directly contributes to securing new contracts, optimizing factory operations, and advancing Tesla's mission to accelerate the world's transition to amazing abundance.

Location and Schedule:

This is a full-time, on-site role based at Nevada Energy Factory locations: LFP Battery Cell Manufacturing, Powerwall, and potentially Energy Remanufacturing, requiring physical presence Monday through Friday.

What You'll Do Visitor Experience & Education:

Deliver brand-aligned factory tours that educate visitors on Tesla Energy products, mission, and manufacturing through authentic engagement and relationship-building

Content & Media:

Capture and curate photography and content during customer, family, and friends tours to support Megafactory storytelling and team engagement

Tour Planning & Scheduling:

Plan and coordinate tours for diverse groups — customers, VIPs, internal teams, and educators — customizing routes and content with cross-functional stakeholders across Sales, BD, Engineering, Operations, and beyond

Logistics & Guide Leadership:

Manage all tour logistics including check-in, AV setup, safety briefings, and accessibility; train and lead tour guides to deliver compelling, on-brand narratives

Feedback & Metrics:

Track satisfaction scores, analyze post-tour feedback, and report program impact to leadership to drive continuous improvement

Engagement & Culture:

Support planning and execution of MFCA factory events, recognition programs, and culture initiatives aligned to company policies and safety standards

Internal Communications & Administration:

Manage factory-wide communications, digital platforms, and leadership events (All Hands, QBRs) while overseeing budgeting, vendor coordination, and operational reporting to the Sr. Program Manager What You'll Bring Exceptional verbal communication and interpersonal skills Comfortability with speaking to and managing large groups with many questions Ability and ease to interface with Tesla leadership and executives, which may include speaking to high-value customers and visitors Significant work experience in customer service, sales, and the energy sector with energy storage preferred Comfortable driving a tram, golf cart, or passenger van in or around a factory environment while simultaneously articulating unique production processes Ability to work comfortably in a dynamic, fast-paced, and ambiguous environment Essential Physical Demands Ability to perform physically demanding work for extended periods of time, up to 12 hours a day Ability to lift, push, and carry up to 50 lbs Ability to bend, lift, stoop, lay, squat, kneel, crouch, twist, and crawl Ability to find issues in a work process and receive safety signals using sight, touch, or hearing Potential exposure to confined spaces and hazardous materials Frequently and repetitively walk around the surrounding Lathrop campuses to conduct tours Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, bump caps, and adhering to prescribed safety rules and guidelines Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.