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Visitor Operations Associate Location:

Ohio History Center & Ohio Village, Columbus, OH Status:

Part time, intermittent

Compensation:

$20.00/hr

Position Summary:

Assists in the performance of a variety of operational duties including greeting customers, orienting visitors to exhibit spaces, opening and closing exhibit spaces, directing event setups and teardowns, selling merchandise, food, admission and memberships, providing institutional telephone coverage and taking reservations. Works on an intermittent, as-needed basis with no guarantee of hours or ongoing assignments. Essential Duties and Responsibilities Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection. Create a positive and fun environment for visitors of all ages and backgrounds by being hospitable, approachable and engaging, encouraging participation by directing visitors to activities and programs that promote curiosity and relevance. Clearly demonstrates knowledge of all Ohio History Connection activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests. Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction. Assist with school group orientations, logistics and programs Help maintain and care for museum interactives and displays; start up museum interactives in the mornings. Coordinate volunteers' pre-assigned daily tasks and act as point of contact for day-of questions and needs. Assist with the implementation of emergency procedures when necessary to ensure safety of visitors, colleagues, and the site.

Scheduling and Hours:

This position is intermittent and event-based. Hours are scheduled based on operational needs and will vary. There is no guarantee of minimum hours or frequency of assignments. In order to remain in good standing in the intermittent staff pool, you must work a minimum of one shift every six months. Required training is paid and may occur prior to event assignments.

Education and Experience:

High school diploma or equivalent plus one to three years of customer service and/or sales experience.

Desired Skills and Experience:

6+ months of combined experience working with the general public (ex. retail, reception, front desk work, food service, etc.) Experience interacting with school-aged children.

Required Competencies:

Demonstrated ability to communicate to colleagues and the general public, both orally and in writing; demonstrated ability to research and retain information; Computer skills including Microsoft Office suite; email proficiency required; some knowledge of routine clerical work required Ability to carry out assigned duties with a minimum of supervision; ability pay attention to detail and meet deadlines Ability to work independently and as part of a team; skilled at working with a variety of professions and personalities Intuitive and proactive in meeting the needs of visitors and fellow staff; ability to organize and orchestrate multiple activities simultaneously. Application Instructions All interested applicants should apply online at https://www.ohiohistory.org/jobs. Please contact Human Resources at 614-297-2500 or by email at applicant@ohiohistory.org for questions or accommodation requests. Please do not send applications by regular mail or email. Ohio History Connection is an equal opportunity employer. All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at 614-297-2390 or via email at applicant@ohiohistory.org. Apply Now with our quick 3 minute Application! You have JavaScript disabled on your browser. You will not be able to apply for this position without enabling javascript. If you need assistance with enabling javascript, please click here for assistance. • Fields Are Required What is your full name? First Name Last Name How can we contact you? Email Phone Number Number Type Home Cell Work What is your preferred method of communication? Email Text Message Please indicate if you agree to isolved Talent Acquisition's Applicant Communication Policy . Yes, I agree to be contacted by text messages No, I do not agree to receive text messages I agree to isolved Talent Acquisition's Privacy Policy and Terms of Service .• Apply for this Position Apply for this Position Sign Up For Job Alerts! Name You must type a name. Email You must type a valid email. Location (city, state or zip code) You must select a location. Accept Terms of Service I agree to the terms of service and privacy policy. You must accept the terms of service and privacy policy. Send Me Jobs Would you like Refer.io to send you similar jobs from other employers? Yes, daily! Yes, weekly! No, thanks. Please type the job title you are interested in: Job title You must type a job title. We'll send some jobs to you in the next 30 minutes. If you don't see them, check your spam folder. Next Resume Input Select file Resume File You must select a file. Upload Resume upload later Thank you for subscribing to receive job alerts. You should start receiving emails in the next week. Your file is uploading. Please wait a few seconds. Enter your phone number if you'd like to receive job alerts for in via text message. Phone number You must type a phone number. Please indicate if you agree to Refer.io's Subscriber Communication Policy . Please indicate if you agree to Refer.io's Subscriber Communication Policy. Select an option Yes, I agree to be contacted by text messages No, I do not agree to receive text messages You must agree to our Subscriber Communication Policy in order to receive text messages from Refer.io. Yes, why not? Not now Refer.io can assist in your job search. Please answer the following questions to amplify your search results. Education status Education status In School Graduated Never Attended Partially completed You must select an education status answer. Work status Work status Currently employed Out of work Temporary job You must select a work status answer. Job search status Job search status Actively looking for a job Passively looking for a job Not looking for a job You must select a job search status answer. Seeking for Employment goal Similar Job to What I Do Now Progress to a Higher Job in the Same Field Jump to a New Field of Work You must select a seeking status answer. Job type Job type Full Time Part Time From Home You must select a job type answer. Next powered by Refer.io Refer.io Follow Us On Social Media Share This Job Hiring Software Maintained by isolved Talent Acquisition - © 2026 Refresh Search the FAQ here Go Common Job Questions