Position Number:

22078241

Location:

Mt. Magazine State Park -PT35\n

County:

Logan Anticipated Starting Salary:

11.00 The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state's economy by generating travel and enhancing the image of the state.

Position Information\n

Job Series:

Restaurant -

Career PathClassification:

ServerClass Code:

RRE03

PPay Grade:

SGS01

Salary Range:

$33,280- $49,254Job Summary\nThe Server is responsible for providing exceptional dining experiences at a state-operated restaurant, lodge, or park facility. This position ensures timely, courteous, and professional service, maintains cleanliness, and adheres to food safety and Arkansas Alcohol Beverage Control (ABC) regulations.

Primary Responsibilities\nGreet guests warmly and provide knowledgeable recommendations on menu items.\nTake accurate food and beverage orders, ensuring special dietary needs or allergies are addressed.\nDeliver food and beverages in a timely and professional manner.\nCheck in with guests regularly to ensure customer satisfaction.\nHandle guest concerns or complaints professionally and efficiently.\nStay informed about menu items, ingredients, and preparation methods.\nFollow proper alcohol service laws and guidelines in compliance with Arkansas ABC regulations.\nProvide information about daily specials, promotions, and seasonal offerings.\nAccurately enter orders into the point-of-sale (POS) system.\nProcess guest payments, including cash, credit, and state-approved payment methods.\nEnsure proper handling of state-issued meal vouchers or government discounts.\nFollow Arkansas Department of Health food safety and sanitation regulations.\nMaintain cleanliness of tables, service stations, and dining areas.\nAssist with setting up and breaking down dining areas for events or large parties.\nCommunicate effectively with kitchen staff to ensure timely food preparation.

Knowledge and Skills\nStrong verbal communication skills and a friendly, welcoming demeanor.\nAbility to handle difficult situations and resolve guest concerns calmly.\nProfessionalism in appearance, attitude, and interactions.\nAbility to manage multiple tables and guest requests at once.\nStrong sense of urgency and attention to detail.\nTime management skills to provide quick and efficient service.\nAbility to work cooperatively in a fast-paced environment.\nAdaptability to changing business needs and schedules.\nAbility to calculate bills, process payments, and provide correct change.\nExperience with or ability to learn point-of-sale (POS) systems.

Minimum Qualifications\nAbility to read and write.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications\nN/A\nOTHER

JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW

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