A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
Casetta is a hospitality brand personalizing the boutique leisure experience with elevated service and design. We are a team of hotel lovers with the common goal of breathing new life into storied properties by embracing a localized, timeless design and art focused approach. We balance restoration and renovation, preserving historic integrity while designing with the future in mind. Through curated partnerships and programs, our hotels have unique personalities that engage both locals and guests, creating a memorable experience. We create and operate hotels in places we love to visit! Our portfolio includes Casa Cody in the heart of iconic Palm Springs, The Pearl Hotel in San Diego, Hotel Marina Riviera in Big Bear Lake as well as The Surfrider in Malibu. Coming later this year we will open Hotel Willa in Taos, New Mexico, and Hotel Lucille in the heart of Los Angeles in the neighborhood of Silverlake. A project in upstate New York in the town of Hudson kicks off this summer. The portfolio is expanding at an intentional yet fast pace. Reporting to : Restaurant Supervisor-Manager /
Restaurant General Manager Summary of Position :
A server is responsible for providing excellent customer service in a restaurant, café, or similar dining environment. They take food and drink orders, serve meals, and ensure a positive dining experience by meeting customer needs. Servers must be attentive, efficient, and maintain knowledge of the menu to assist guests in making informed choices.
Responsibilities:
Greet and seat customers in a friendly and professional manner. Take food and drink orders, relay them accurately to the kitchen or bar. Serve food and beverages to customers, ensuring presentation and quality standards. Answer customer questions about the menu, including ingredients and dietary restrictions. Check in with customers to ensure satisfaction and address any concerns. Process payments, handle cash and credit card transactions. Maintain a clean and organized dining area, including setting and clearing tables. Assist with restocking supplies and preparing dining areas for service.
Requirements:
Excellent communication and customer service skills. Ability to multitask and work in a fast-paced environment. Basic math skills for handling payments and calculating tips. Strong attention to detail and knowledge of menu items. Physical stamina to stand for long periods and carry trays. Previous restaurant or customer service experience preferred.
Food Handlers Card Physical Requirements:
Prolonged periods standing or walking. Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.
Note:
This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time. The job description will also include any other tasks as directed by the Company.
