Server

Server Ettan - 1.0 Palo Alto, CA Job Details Part-time | Full-time $18.70 an hour 13 hours ago Benefits Employee discount Flexible schedule Paid sick time Qualifications Serving Teamwork Wine knowledge English Mentoring Beverage preparation Restaurant experience Food Handler Certification Full Job Description

JOB SUMMARY

The Server works in collaboration with the Busser and floor staff to provide an exceptional, efficient dining experience for Ettan guests. This position serves as the primary point of contact for diners, leading the flow of their dining experience, answering menu questions, troubleshooting any issues and communicating with the kitchen and floor staff to optimize the flow of service. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES

• Extend a genuine welcome and good-bye to all Ettan guests;
• Know table and seat numbers; standard and special table arrangements;
• Perform opening/closing server duties (dust and wipe all areas of service, polish silverware and set tables, brew coffee and clean coffee urns, clean sink and stock paper rolls and tea).
• Oversee specific section of tables while also assisting fellow servers as possible
• Use of POS for: starting tabs, closing out and transferring checks; inputting orders; course and modify food appropriately;
• Process credit card, cash and gift card payments
• Maintain awareness of the status of the restaurant as a whole during service to optimize collaboration and flow of service
• Maintain in depth knowledge of Ettan's beer, wine, cocktails, and spirits;
• Maintain in depth knowledge of Ettan's food menu; awareness of dishes with potential allergens;
• Communicate with floor staff about necessary table arrangements before and during service;
• Maintain cleanliness and orderliness of the service areas and restaurant in general
• Communicate with management about any disappointed guest experiences or special praise for their Ettan experience
• Assist in training of new floor staff
• Follow all Covid safety protocols per OSHA and city ordinances

SECONDARY DUTIES/RESPONSIBILITIES

• Assists with daily lineup sidework
• Participate in daily lineup discussions
• Attend monthly Agave training sessions

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED

• Must be authorized to work in the United States
• Current Food Handler and Unlawful Harassment training certificates
• Ability to effectively communicate with and mentor staff
• Ability to maintain an even temperament under pressure
• High level of spirits and cocktail preparation knowledge

KNOWLEDGE/SKILLS/ABILITIES - PREFERRED

• Ability to communicate in both English and Spanish
• Good time management and ability to multitask

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand stationary and move throughout the restaurant for periods of time, up to 8 hours per day, 3-4 days per week;
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft. up and down stairs;
• Interpret and follow a variety of instructions and procedures furnished in written and oral formats;
• Work under pressure with changing, ambiguous priorities;
• Auditory and visual skills - Specific vision abilities required by this job include; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus;
• Ability to work additional hours or shifts occasionally at the last minute;
• Ability to perform moderately strenuous physical work and repetitive hand and arm motions;
• Understand and respond to staff requests in a loud environment;

EXPECTED HOURS OF WORK

Shifts will be between the hours of 2:00pm - 12:00am, Monday through Sunday, with days of the week varying based on business needs and employee availability.

Job Types:

Part-time, Full-time Pay:

$18.70 per hour

Benefits:

Employee discount Flexible schedule Paid sick time

Shift:

Day shift Evening shift

Experience:

Restaurant experience: 3 years (Required)

Work Location:

In person