Santa Monica FOH Team Member

ALFALFA SANTA MONICA LLC

Santa Monica, CA Job Details Part-time | Full-time $17

• $22 an hour + tips 9 hours ago Benefits Dental insurance Employee discount Opportunities for advancement Paid sick time Qualifications Customer communication Food service health code compliance Team leadership Coaching Processing cash transactions Performance feedback (performance evaluation method) Managing hospitality teams Team development Instructor-led training (training delivery method) Professional development training Cross-functional communication Full Job Description About Alfalfa Alfalfa was born at a farmers market in Hoboken, NJ in 2018 with a simple idea: inspire joy through balance.

We are a bi-coastal, all-day, California-inspired eatery rooted in ingredient-driven food, thoughtful hospitality, and strong community values. As we grow, we are committed to building teams who consistently uphold our standards and deliver an exceptional guest experience. The Role The Front of the House Certified Trainer is a key culture carrier and standards leader on the floor. This role is responsible for modeling, reinforcing, and training Alfalfa's Front of House hospitality and service standards while supporting guest feedback outcomes, including excellent Tattle, Google and yelp scores. This role partners closely with leadership to maintain service excellence, operational consistency, and a high-performing FOH team.

Job Responsibilities:

Duties, responsibilities, and essential job functions include but are not limited to the following: Hospitality & Standards Excellence Consistently uphold and model Alfalfa's FOH hospitality standards on every shift Set the tone for service, professionalism, and guest engagement Ensure guests are welcomed promptly and supported through ordering, pickup, and menu guidance Reinforce consistency in service behaviors that directly impact guest satisfaction and Tattle scores Identify gaps in service execution and address them in real time through coaching and example Hold self and peers accountable to Alfalfa hospitality and service expectations Training & Development Support onboarding and certification of new FOH team members Deliver hands on floor training that clearly communicates service standards, systems, and expectations Observe trainee performance and provide clear, constructive, and timely feedback Reinforce training through repetition, demonstration, and coaching Support retraining and refresher coaching for existing team members as needed Partner with managers to identify training opportunities tied to service quality and guest feedback Operational Consistency Execute FOH responsibilities with accuracy, efficiency, and attention to detail Own the Alfalfa way and train new and existing employees on the standards Maintain strong menu knowledge and coach team members to confidently guide guests Ensure proper cash handling, food safety practices, and uniform compliance Support clean, organized, and guest-ready FOH spaces at all times Reinforce standards and established procedures across all shifts Team & Culture Serve as a trusted resource and role model for FOH team members Foster a respectful, collaborative, and guest first team environment Demonstrate ownership, reliability, and accountability in daily responsibilities Exhibit strong communication between FOH, BOH, and leadership teams

Schedule:

Part-Time or Full-Time hours, subject to business needs

Job Type:

Hourly /

Non-Exempt Compensation:

NJ $17. 00

• $20.00 hourly CA
• $19.00
• $22.

00 hourly

Benefits:

Alfalfa contributes 50% toward employee healthcare and dental premiums Competitive hourly rate + tips commensurate with experience Paid Sick Leave, earn 1 hour of paid sick leave for every 30 hours worked Opportunities for career advancement and professional development within the company Employee discounts and perks, including complimentary meals and merchandise Supportive and collaborative work environment with a team of passionate professionals dedicated to inspiring joy

Job Requirements:

Strong hospitality mindset with attention to detail and guest experience Ability to train, coach, and provide feedback in a supportive and effective manner Clear, respectful, and confident communication skills Reliable attendance and strong sense of ownership Working knowledge of food safety, cash handling, and FOH procedures Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds.

Work requires the following motions:

bending, twisting, squatting and reaching Commitment to upholding The Alfalfa Way and maintaining a respectful team environment