Fine Dining Server

Position Summary:

The Server is responsible for supporting the daily operations of Blackbelly by performing assigned duties in accordance with company standards, policies, and procedures. This role contributes to delivering high-quality guest experience while maintaining a safe, clean, and professional work environment. Essential Duties and Responsibilities

HOSPITALITY & GUEST SERVICE

• Provide exceptional hospitality from arrival through departure, personalizing the experience based on guest preferences and reservation notes
• Enhance the guest experience by thoughtfully suggesting menu additions, wine pairings, and seasonal offerings that complement their selections
• Recognize and warmly acknowledge repeat guests, building lasting relationships through personalized attention and genuine appreciation for their continued patronage
• Set clear expectations with guests regarding menu structure, pacing, coursing, and pricing
• Monitor guest satisfaction proactively and navigate service challenges, guest concerns, and high-pressure situations with tact and grace, escalating to management when necessary; handle signs of intoxication discreetly and immediately involve management

PRODUCT KNOWLEDGE & SERVICE EXECUTION

• Demonstrate comprehensive knowledge of all food and beverage offerings, including ingredients, preparation methods, allergens, and dietary accommodations
• Stay current on seasonal menu changes, special features, and prepare thoroughly for holiday service offerings and menus; participate in all formal training sessions
• Execute proper fine-dining service techniques efficiently and precisely, including wine presentation, table maintenance, water and beverage service, bread service, crumbing, marking, clearing, and resetting between courses
• Deliver food and beverages with precision, providing verbal descriptions, confirming temperatures, and ensuring proper dish orientation

OPERATIONS & SYSTEMS

• Accurately take, enter, and manage guest orders in the POS system, following established protocols for tickets, allergens, and modifiers
• Document guest preferences, dining history, and notable details in the reservation system to support personalized service and relationship-building
• Process payments accurately and reconcile cash and credit transactions according to cash handling procedures
• Complete assigned opening, running, and closing side work accurately and on schedule
• Maintain service stations and dining areas in clean, stocked, and organized condition throughout service Monitor and maintain restroom cleanliness and stock levels throughout service

TEAMWORK & COMMUNICATION

• Communicate clearly and respectfully with guests and across all roles — teammates, kitchen, leadership, and ownership
• Collaborate with management and kitchen staff to execute personalized guest experiences, special requests, and dietary accommodations
• Maintain awareness of the entire dining room and support teammates beyond assigned sections
• Uphold team-service standards by running food, assisting with table clearing & resetting, and contributing to tip-pool expectations

PROFESSIONAL STANDARDS & COMPLIANCE

• Adhere to punctuality standards, arriving on time, in uniform, and prepared for service
• Participate in pre-service meetings, menu tastings, and ongoing training
• Adhere to dress code and grooming standards at all times
• Maintain a proactive and friendly attitude and composed demeanor throughout service
• Adhere to all food safety and sanitation standards, including proper hand washing, glove use, and food handling procedures; maintain TIPS certification and responsible alcohol service practices
• Demonstrate integrity in all actions, including honest communication, accurate reporting, and genuine care for guests and teammates
• Perform additional duties as assigned by management

Pay:

$32.00 - $47.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid sick time Paid training Vision insurance

Work Location:

In person