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Work & Class
Server
Career Insights for Waiter / Waitress
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Scorecard
Based on Colorado data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$31,196 / year median in Colorado
+4% projected growth
Job Description
Server Job DescriptionAt Work & Class, serving is about far more than taking orders and delivering food. You're the face of our restaurant and the guide for every guest's experience. From the first greeting to the final goodbye, you help create moments that people remember. Great servers combine genuine hospitality, product knowledge, urgency, and attention to detail. You know when to lead the experience, when to listen, and how to make every guest feel like they're exactly where they want to be.
We don't just serve food we create connections.
Teamwork Take Care of Your PeopleSupport bartenders, hosts, expos, kitchen staff, and managers throughout service.
Communicate clearly, respectfully, and proactively.
Jump in to help teammates before they have to ask.
Share knowledge and help train new team members.
Celebrate wins together and own challenges together.
Execution Do Your Best Every Day. No Shortcuts.
Follow our service standards with consistency and intention.
Know the menu, ingredients, beverages, and daily features.
Enter orders accurately and communicate modifications clearly.
Deliver food and beverages promptly and correctly.
Stay organized while managing multiple priorities.
Take pride in every table, every shift, every day.
Hospitality Own the ExperienceWelcome every guest with warmth and genuine enthusiasm.
Build authentic relationships that create regulars.
Guide guests confidently through the menu.
Anticipate needs before guests have to ask.
Handle concerns quickly, professionally, and with empathy.
Thank every guest and invite them back.
Vibe Have Fun. Don't F•ck It Up.
Bring positive energy to every interaction.
Create a dining room guests enjoy spending time in.
Stay calm, confident, and composed under pressure.
Be yourself while representing the Work & Class culture.
Hold high standards while making work enjoyable for everyone around you.
Operational ResponsibilitiesGuest ExperienceGuide guests through every step of their dining experience.
Make thoughtful food and beverage recommendations.
Answer menu questions with confidence.
Communicate allergies and dietary restrictions accurately.
Ensure every guest feels welcomed, informed, and cared for.
Service ExecutionFollow established service steps consistently.
Monitor all assigned tables.
Deliver food and beverages accurately.
Maintain clean, organized tables throughout service.
Process payments accurately and efficiently.
Resolve guest concerns or involve management when necessary.
Sales & Product KnowledgeRecommend appetizers, beverages, desserts, and featured items naturally.
Increase guest satisfaction through thoughtful recommendations.
Stay current on menu changes, seasonal features, and promotions.
Drive sales through hospitality not pressure.
Station StandardsComplete opening, running, and closing side work.
Maintain clean and organized service stations.
Follow sanitation and food safety procedures.
Keep the dining room guest-ready throughout the shift.
Complete checkout procedures accurately.
CommunicationCommunicate effectively with guests and every department.
Relay allergies, modifications, and special requests accurately.
Ask questions when you're unsure.
Solve problems early through proactive communication.
Help maintain smooth service throughout the restaurant.
Success Looks LikeGuestsFeel welcomed from the moment they arrive.
Trust your recommendations.
Feel genuinely cared for throughout their meal.
Leave excited to come back and bring friends.
The TeamKnows they can rely on you.
Feels supported during busy shifts.
Enjoys working alongside you.
Trusts your communication and professionalism.
The RestaurantDelivers consistently outstanding hospitality.
Builds loyal regular guests.
Maintains smooth, efficient service.
Reflects the Work & Class culture every shift.
What We Look ForWe can teach service steps. We can't teach genuine hospitality, curiosity, ownership, or the desire to make someone's day better.
The best servers:
Love taking care of people.
Stay calm under pressure.
Learn quickly and pay attention to details.
Communicate with confidence.
Work with urgency while staying present.
Take pride in creating memorable experiences.
Understand that every table is an opportunity to earn a lifelong guest.
We don't just serve food we create connections.
Teamwork Take Care of Your PeopleSupport bartenders, hosts, expos, kitchen staff, and managers throughout service.
Communicate clearly, respectfully, and proactively.
Jump in to help teammates before they have to ask.
Share knowledge and help train new team members.
Celebrate wins together and own challenges together.
Execution Do Your Best Every Day. No Shortcuts.
Follow our service standards with consistency and intention.
Know the menu, ingredients, beverages, and daily features.
Enter orders accurately and communicate modifications clearly.
Deliver food and beverages promptly and correctly.
Stay organized while managing multiple priorities.
Take pride in every table, every shift, every day.
Hospitality Own the ExperienceWelcome every guest with warmth and genuine enthusiasm.
Build authentic relationships that create regulars.
Guide guests confidently through the menu.
Anticipate needs before guests have to ask.
Handle concerns quickly, professionally, and with empathy.
Thank every guest and invite them back.
Vibe Have Fun. Don't F•ck It Up.
Bring positive energy to every interaction.
Create a dining room guests enjoy spending time in.
Stay calm, confident, and composed under pressure.
Be yourself while representing the Work & Class culture.
Hold high standards while making work enjoyable for everyone around you.
Operational ResponsibilitiesGuest ExperienceGuide guests through every step of their dining experience.
Make thoughtful food and beverage recommendations.
Answer menu questions with confidence.
Communicate allergies and dietary restrictions accurately.
Ensure every guest feels welcomed, informed, and cared for.
Service ExecutionFollow established service steps consistently.
Monitor all assigned tables.
Deliver food and beverages accurately.
Maintain clean, organized tables throughout service.
Process payments accurately and efficiently.
Resolve guest concerns or involve management when necessary.
Sales & Product KnowledgeRecommend appetizers, beverages, desserts, and featured items naturally.
Increase guest satisfaction through thoughtful recommendations.
Stay current on menu changes, seasonal features, and promotions.
Drive sales through hospitality not pressure.
Station StandardsComplete opening, running, and closing side work.
Maintain clean and organized service stations.
Follow sanitation and food safety procedures.
Keep the dining room guest-ready throughout the shift.
Complete checkout procedures accurately.
CommunicationCommunicate effectively with guests and every department.
Relay allergies, modifications, and special requests accurately.
Ask questions when you're unsure.
Solve problems early through proactive communication.
Help maintain smooth service throughout the restaurant.
Success Looks LikeGuestsFeel welcomed from the moment they arrive.
Trust your recommendations.
Feel genuinely cared for throughout their meal.
Leave excited to come back and bring friends.
The TeamKnows they can rely on you.
Feels supported during busy shifts.
Enjoys working alongside you.
Trusts your communication and professionalism.
The RestaurantDelivers consistently outstanding hospitality.
Builds loyal regular guests.
Maintains smooth, efficient service.
Reflects the Work & Class culture every shift.
What We Look ForWe can teach service steps. We can't teach genuine hospitality, curiosity, ownership, or the desire to make someone's day better.
The best servers:
Love taking care of people.
Stay calm under pressure.
Learn quickly and pay attention to details.
Communicate with confidence.
Work with urgency while staying present.
Take pride in creating memorable experiences.
Understand that every table is an opportunity to earn a lifelong guest.