Cocktail Server

Job Description Help for Job Description. Opens a new window. Summary The Cocktail Server is responsibilities for revolving around taking orders and serving drinks on property and ensuring accuracy and guest satisfaction. Their duties include verifying the identification and age of guest, serving alcoholic beverages, accepting payment from guests, cleaning glasses and bar utensils and balancing cash receipts to record sales. Essential Duties and Responsibilities include the following. Other duties may be assigned. Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. Engages and creates a positive experience for guests. Verifies identification and age requirements of customers. Must be able to recommend a variety of popular and creative cocktails and be familiar with different types of wine and beer. Takes guest orders and input into POS system, runs food, busses tables, helps other servers as needed. Makes drink suggestions based on customer tastes and preferences. Handles multiple tables and tasks in an efficient manner. Monitors all meals for guests and provides optimal experience to all guests and initiates all food and beverage orders and ensures optimal level of guest satisfaction. Maintains knowledge on all houses drink recipes and maintains account of all sales and discounts and ensures compliance to all cash handling procedures of outlet. Cleaning and clearing tables. Assists with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc. Takes inventory of supplies and ingredients. Collects payments from guests, processes credit card transactions, and accurately manages cash transactions, settling tabs using the POS system. Keeps an eye out for potentially unsafe situations and overindulgence and ensures that no alcohol is consumed by minors by checking IDs and responding appropriately. Maintains a friendly attitude, attending all guests in an efficient and prompt manner. Demonstrates a thorough knowledge of food and beverage products, menus, and promotions. Provides guests with information about facilities, attractions, and activities in or outside the property. Stays current and up to date with all hotels special events. Projects a professional manner with an emphasis on hospitality and guest service. Handles guest complaints and solve problem to the degree possible. Performs any other duties as assigned by management. Qualifications 1. Must have a high school diploma or equivalent. 2. Minimum 1 year of serving and customer service experience required, hospitality industry preferred. 3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form. 4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 5. Knowledge of reservation and POS systems. 6. Ability to work with computers and good knowledge of operating software preferred. 7. Must be able to multi-task and be detail oriented. 8. Must be a team player. 9. Ability to work independently with minimal supervision in a high degree of autonomy. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health. The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 50 pounds. The noise level in the work environment is usually moderate. I understand the responsibilities of the above job description and certify that I can perform the essential functions of the position, with or without reasonable accommodations in accordance with the Americans with Disabilities Act. Employer is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.