• Prepare station in anticipation of the day's business.
• Stock work areas with China, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list, and communicate orders to the kitchen and the next room service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards.
• Retrieve trays on a timely basis.
• Ensure quality of food - beverage being delivered and communicate with Manager/Captain/Kitchen.
• Prepare and deliver amenities and replenish as needed.
• Perform opening and closing duties according to established sidework checklist.
• Have a thorough knowledge of menus and current specials and upsell items to guests.
• Answer the telephone while maintaining the established standards.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Team members must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

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