Shift Leader / ice cream server

Job Title :

Shift leader

Job Description:

To coordinate and supervise food and ice cream service , ensuring complete customer satisfaction and smooth operations. Ensure that staff is trained on proper food and ice cream presentation and service , kitchen safety techniques and health standards while ensuring that all standards are met.

Job Skills and Requirements:

Customer Service:

Interact with guests, being friendly and courteous at all times. Increasing 5 star reviews, on Trip advisor, Yelp & Google Attention to

Detail:

Food ,Service , and cleanliness standards, costs, inventory, safety, etc

Leadership:

Must be an effective leader, rallying the team during the heavy shifts, resolving conflicts and getting the job done.

Motivate Staff:

Interact with employees, counsel as needed. Lead by example. Problem -

Solving Skills:

Dealing with employee conflict and unhappy customers. Being able to come to a solution quickly is a needed skill.

Communication Skills:

Accurately and easily communicate with staff and customers both verbally and written.

Necessary Job Qualifications:

Current food experience with strong customer service skills. Ability to direct efforts and properly train employees. Ability to work under stress and patience and tolerance. Education/Formal Training /

Experience:

High school diploma , or equivalent, with some formal or technical training equivalent. Two years' food /customer service management' '

Work Location:

Multiple locations

Work Remotely No Job Type:

Full-time Pay:

$12.00 - $13.00 per hour

Benefits:

Employee discount

Work Location:

In person