Maitre'D Hawksmoor - Chicago - 3.2 Chicago, IL Job Details Part-time | Full-time $22 an hour 6 hours ago Qualifications Cleaning and sanitation procedure implementation Kitchen health and safety standards Food service closing procedures Hospitality reservation systems Recycling Food service health code compliance Food service opening procedures Phone communication Table assignment Greeting customers Customer satisfaction tracking Performance Reporting Shift management Mid-level OpenTable Store opening/closing procedures Task prioritization Quality issues Phone call management Benchmarking Addressing dietary restrictions in food service Communication with kitchen staff Full Job Description Maitre'D - Hawksmoor Chicago Chicago is the historical powerhouse of American beef, and when Hawksmoor found out about an actual powerhouse building, it felt like fate. So, after years of dreaming, we set out eyes on Chicago and found ourselves a home. The LaSalle Street Cable Car Powerhouse is a beautiful, designated landmark, initially opened in 1887, in the heyday of Chicago's cable car system. We restore some of the original features to their former glory and, at the same time, breathed new life into the space. Reporting to the Restaurant Manager, we are looking for Hosts to join our team! As a Hawksmoor Maître d', you are a senior presence within the Reservations and Front of House teams and play a key role in the successful day-to-day running of the restaurant. You are responsible for upholding Hawksmoor's service standards and values, leading by example, and working collaboratively with the wider team to help ensure every guest receives warm, knowledgeable, and genuine hospitality. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values. Guest Experience Answer phone calls, emails, and guest reviews warmly and professionally, following Hawksmoor tone, style, and standards. Manage reservations and availability blocking accurately and efficiently using OpenTable. Convert new inquiries and manage reporting through the Triple Seat platform. Welcome and check in guests with warmth and genuine hospitality, overseeing table statuses and coat check process, and Maître d' duties as required. Communicate clearly and proactively with the kitchen, bar, and floor teams, regarding guest notes, preferences, and special requests. Maintain accurate and detailed guest profiles, including VIPs, JTRs, celebrations, and special requirements. Demonstrate confident menu knowledge and make informed recommendations when needed. Manage large party reservations, group dining inquiries, and all associated booking procedures. Understand and utilize CSI benchmarking to track and improve guest satisfaction. Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism. Actively enhance the guest journey through JTR focus and thoughtful surprise and delight moments. Team Engagement & Culture Embody Hawksmoor values with a positive, proactive, professional attitude and solution focused leadership style. Seek out, welcome, and act on feedback from peers and managers. Support other team members during service and contribute to a collaborative team environment. Show genuine care for both the team and the overall guest experience. Health & Safety Adhere to all allergy awareness, cleanliness, and food safety procedures. Complete all required training and consistently uphold hygiene standards. Support opening and closing checklists accurately and consistently to ensure an organized host area. Operational Standards Manage time effectively to support team priorities and daily operational needs. Understand comps, promotions, and their impact on budgets and business performance. Support schedule planning and efficient shift management in collaboration with management. Recognize how errors impact guest experience and the business and take ownership in resolving issues. Comply with lateness and absence policies. Purpose & DEIB Use inclusive, respectful language and treat everyone with empathy and fairness. Be knowledgeable about Hawksmoor's charity partners and sustainability goals. Actively follow menu printing procedures, waste reduction and recycling initiatives. Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.

Physical and Mental Demands Mobility:

Must be able to move continuously around the dining room, kitchen, and bar areas during the shift.

Lifting & Carrying:

Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs.

Communication:

Ability to clearly and effectively communicate with guests, kitchen staff, and management.

Cognitive:

Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.

Work Environment:

While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high-volume restaurant. The pace is fast and requires multi-tasking under pressure. INDEXECINDUS