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Exmoor Country Club

Server

Career Insights for Waiter / Waitress

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What they do

A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.

$31,174 / year median in Illinois

+10% projected growth

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Job Description

Position Overview The Server provides attentive, table-side food and beverage service in the main dining room, delivering a consistent, polished guest experience through professionalism, menu knowledge, and service excellence. Responsibilities The primary focus of this role is to lead guest dining experiences with confidence, consistency, and a strong understanding of menu offerings and hospitality standards. Greet and seat guests courteously, offering personalized attention whenever possible Check in with guests throughout the meal to ensure satisfaction and promptly address additional requests or special needs Monitor tables continuously to anticipate needs without interrupting the guest experience. Present menus and take accurate food and beverage orders, providing menu guidance and thoughtful recommendations Maintain thorough knowledge of the food menu, daily specials, and seasonal offerings. Understand Basic spirits, wine, and beer knowledge and how beverages pair with meals. Serve food and beverages in accordance with established service standards and timing expectations Execute tableside service when required (wine presentation, dessert service, finishing touches). Follow proper wine service standards, including opening, pouring, and decanting when necessary. Communicate guest orders clearly and efficiently to kitchen and bar teams using POS or handheld systems Collaborate closely with bussers, food runners, and hosts to maintain smooth and efficient service flow Process guest payments accurately, including cash and card transactions, and present bills professionally Complete opening, closing, and side work duties in alignment with service standards The Environment At Exmoor, we take pride in fostering a safe, close-knit, family-orientated work environment. We believe that a positive and supportive atmosphere not only enhances productivity but also creates a sense of camaraderie among our team members. We encourage collaboration, open communication, and mutual respect, ensuring that everyone feels valued and appreciated. Together, we strive to create lasting memories for everyone on the property and forge strong relationships, making our workplace an enjoyable and fulfilling place to be. Our Simple Truth Appreciation is the heart of Everything . Our Mission Statement We demonstrate Whole-Hearted Hospitality through effort, recognition, innovation, and service excellence; doing so creates great experiences for our members and each other. Our Core Values S upport and improve the Club with everything we do. P rotect our family-oriented workplace environment. I nspire each other and work together as a team. R espect, appreciate, and empower one another. I nnovate- never stop learning, evolving, and growing. T radition- honor the past and help shape our future. The History Founded in 1896 as Illinois' third golf club, Exmoor is a private, full-service country club, located in Highland Park, Illinois, 28 miles north of Chicago. With a championship golf course designed by Donald J. Ross, Exmoor continues to fulfill its original mission as a family club devoted to the game of golf, while offering a growing range of sports and social opportunities. Sports at Exmoor include golf, curling, tennis, swimming, ice skating, platform tennis, cross-country skiing, and the fastest-growing sport in America, pickleball. Members of all ages enjoy a year-round schedule of exciting social activities. The Club's mission is to provide the finest golf, sporting, and social experiences for its community of member families and their guests all year long. Qualifications 2-3 years of experience in a serving role Previous experience in a mid-scale, full-service restaurant environment Strong knowledge of table-side service fundamentals and guest engagement Familiarity with POS systems Excellent communication and interpersonal skills Team-oriented mindset with a professional, guest-focused approach Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time. This position does require work on nights, weekends, and some holidays given the nature of the business. All offers of employment are based upon satisfactory completion of background and drug screening.