Server at Waku Waku Ramen & Sake Harvard Square Waku Waku Ramen x Sake Cambridge, MA Job Details Part-time From $6.75 an hour 3 hours ago Qualifications Customer communication Full Job Description Join the Waku Waku Ramen & Sake team as a Server and help create an exceptional experience for every guest. We take great pride in hospitality and a guest-first mentality , actively looking for opportunities to exceed expectations. As a Server, you will provide attentive and genuine hospitality while maintaining the high standards that keep our restaurant running smoothly. This includes learning our menu, anticipating guest needs, maintaining a clean and organized environment, and taking initiative to address issues before they become problems. We are looking for someone who brings a Winner's Attitude to every shift—someone who is dependable, proactive, receptive to feedback, adaptable, and takes pride in doing things well. You should be comfortable working in a fast-paced environment, communicating naturally with guests and teammates, and maintaining our standards even when no one is watching. Duties Greet and acknowledge guests warmly and provide attentive, genuine hospitality throughout their visit Engage naturally with guests, create meaningful interactions, and look for opportunities to exceed their expectations Take accurate food and beverage orders using Toast POS, ensuring special requests and modifications are properly communicated Learn the menu quickly and confidently explain ramen, ingredients, flavors, and menu differences Make thoughtful menu recommendations based on guest preferences and needs Anticipate guest needs and respond proactively rather than waiting to be asked Serve food and beverages promptly while maintaining proper presentation and food handling standards Maintain clean, organized, and well-stocked tables and dining areas throughout the shift Pay close attention to cleanliness, organization, and presentation, including details that may not be immediately noticeable to guests Proactively restock supplies and address routine issues before they affect guests or the team Handle guest questions and concerns with empathy, professionalism, and a solution-oriented approach Collaborate with kitchen staff, servers, and management to maintain efficient restaurant operations Follow established procedures, service standards, and food safety requirements Accept direction and feedback professionally and apply it to improve performance Use good judgment and take initiative when something needs attention without waiting to be asked Adapt to changing circumstances and assist teammates when needed Maintain a positive, professional, and resilient attitude during busy or challenging shifts Qualifications Prior experience in food service or restaurant environments preferred Strong communication and interpersonal skills Comfortable initiating and maintaining conversations with guests Ability to learn menu information quickly and apply it when assisting guests Strong attention to detail and pride in cleanliness and presentation Reliable attendance and punctuality Ability to manage time effectively and multitask in a fast-paced environment Receptive to coaching, feedback, and established procedures Ability to take initiative and use good judgment without constant supervision Positive, adaptable, and team-oriented attitude Strong problem-solving skills with a focus on solutions rather than complaints Basic math skills for cash handling and billing accuracy Knowledge of food safety, sanitation, and proper food handling procedures Ability to remain on your feet and regularly move throughout the restaurant, including using stairs as required by the position What We Value Winner's Attitude We value team members who demonstrate initiative, determination, resilience, and a willingness to improve . We believe challenges are opportunities to find solutions and grow. Outstanding Service We hold ourselves to high service standards. Every interaction matters, and we expect our team to consistently deliver attentive, efficient, and professional service. Genuine Hospitality Service is more than completing a task. We want our guests to feel genuinely welcomed and cared for. Our team should listen, anticipate needs, make thoughtful recommendations, and treat every guest with warmth and respect. Attentive & Efficient Operations Great hospitality requires strong operations. We value team members who notice details, maintain cleanliness and organization, follow procedures, restock proactively, and take ownership of their responsibilities. Above all, we look for people who take pride in their work, support their teammates, and consistently look for ways to make the guest experience better.

Pay:

From $6.75 per hour Application Question(s): What does your availability look like? This position requires the employee to be over 18. Are you at least 18 years old? What is your current availability for working hours per week?

Work Location:

In person