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Lead Server

Job

MPH

Holyoke, MA (In Person)

$41,600 Salary, Full-Time

Posted 4 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/12/2026

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Job Description

Lead Server 3.2 3.2 out of 5 stars 490 Pleasant Street, Holyoke, MA 01040 $20 an hour - Full-time MPH 29 reviews $20 an hour -
Full-time Lead Server Employment Type:
Full-time (Evenings/weekends required/Opening or closing shifts) (Not a summer position)
About Us:
Mitchell's Public House is a warm, lively Irish pub serving authentic comfort food and classic favorites for breakfast, lunch, and dinner. Our friendly bar restaurant creates a welcoming atmosphere for families, friends, and solo diners. Mornings feature hearty Irish breakfasts and fresh-baked muffins; lunch offers savory sandwiches, soups, and light pub plates; evenings bring traditional mains like shepherd's pie, bangers & mash, fish & chips, and a rotating selection of seasonal specialties.
Job Summary:
We're seeking an experienced, customer-focused Head Server to lead the dining room team, deliver exceptional guest experiences, and support front-of-house operations. The Head Server will mentor servers, maintain service standards, handle guest issues, and work closely with management to optimize flow and sales.
Key Responsibilities:
Lead and coach the server team to ensure consistent, high-quality service and adherence to restaurant standards. Greet and seat guests when needed; oversee station assignments and table turns. Train new servers on menu knowledge, service sequence, suggestive selling, POS usage, and etiquette. Coordinate with kitchen to ensure timely service. Handle guest inquiries, special requests, and complaints professionally to ensure satisfaction and retention. Assist with opening/closing procedures, side work, and daily setup/cleanup tasks. Monitor product knowledge, upselling, and suggestive selling to maximize check averages. Communicate service issues, inventory needs, and staff performance to management. Ensure compliance with health, safety, and alcohol service regulations.
Qualifications:
3+ years of serving experience; 1+ year in a supervisory or lead role preferred, bartending experience. Strong leadership, communication, and conflict-resolution skills. Proficient with POS systems. Able to work a flexible schedule including morning, nights, weekends, and holidays. Energetic, professional, and guest-focused attitude; ability to multitask under pressure. If this is you we would love to hear from you.
Pay:
$20.00 per hour
Work Location:
In person