Waitstaff/Server Casa Pizzeria (CRAFT PIZZA) Ludlow, MA Job Details Part-time $22.82 - $27.48 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Kitchen health and safety standards Retail sales transactions Customer communication Food service health code compliance Fine dining experience Basic math OpenTable Cash register operations Attention to detail Customer engagement Payment processing in food service POS systems Time management Full Job Description Job Summary We are seeking an energetic and dedicated Server to join our vibrant restaurant team! As a key member of our front-of-house staff, you will deliver exceptional guest experiences by providing attentive service, sharing your culinary and beverage knowledge, and ensuring every guest feels welcomed and valued. Your enthusiasm and professionalism will help create memorable dining moments that keep guests coming back. This paid position offers an exciting opportunity to grow within the food industry while honing your customer service and sales skills in a lively, fast-paced environment. Duties Greet guests warmly upon arrival and guide them to their tables with a friendly, professional demeanor Take accurate food and beverage orders using POS systems such as toast, ensuring clear communication with the kitchen and bar staff Serve food and drinks promptly, including cocktails, wine, spirits, and non-alcoholic beverages, demonstrating beverage service expertise Process sales transactions efficiently while handling cash, credit card payments, and processing tips accurately Upsell menu items such as specialty drinks or desserts to enhance guest satisfaction and increase sales revenue Maintain cleanliness and sanitation standards by bussing tables, resetting dining areas, and adhering to food safety protocols Provide exceptional guest relations by addressing questions about menu items, offering wine or spirits recommendations based on guest preferences, and ensuring overall guest satisfaction Requirements Previous food service experience in a restaurant setting is preferred; fine dining experience is a plus Familiarity with POS systems such as Aloha POS or Micros POS; experience with OpenTable reservations system is advantageous Strong knowledge of beverage service including cocktails, spirits, wine, and drink presentation techniques Excellent customer service skills with a friendly attitude and ability to engage guests positively Ability to handle cash transactions accurately while maintaining attention to detail in sales processing Effective time management skills to prioritize tasks during busy hours without compromising service quality Basic math skills for bill calculation, change handling, and sales tracking Knowledge of food safety standards and proper food handling procedures Ability to work efficiently in a fast-paced environment while maintaining professionalism and enthusiasm Join our team today to deliver outstanding service in a lively atmosphere where your energy makes a difference! We value passionate individuals committed to creating memorable dining experiences through excellent food, drink, and guest care. This paid role offers growth opportunities for those eager to develop their skills within the hospitality industry.

Pay:

$22.82 - $27.48 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person