Collington, A Kendal Affiliate, located on a beautiful 125-acre campus in Mitchellville, Maryland, is a Life Plan Community enriched in diversity that offers an active lifestyle for independent living and person-centered continuing care for assisted living and memory support. Collington's vision is to thrive as a community of people living, working and serving together, bringing alive a spirit of collaboration, generosity and mutual respect in our relationships and decision-making. Position Summary The Wait Staff - Team Lead supports the Culinary Services Manager in coordinating dining room and "Landing" operations while ensuring efficient, courteous, and high-quality service. The Team Lead serves as a motivator, coordinator, and mentor, guiding team members, maintaining service standards, and ensuring daily operations run smoothly. The role may also assist with administrative duties and report writing as needed. Essential Functions Leads and participates in providing courteous, professional service consistent with Collington's Philosophy, Values, Policies, and "Steps of Service." Coordinates daily opening and closing activities, ensuring side work, tables, stations, and assigned areas meet established standards. Provides guidance, support, and mentorship to wait staff to promote teamwork, accountability, and strong performance. Ensures team members arrive on time and complete assigned responsibilities and closing duties. Greets, seats, and assists residents and guests promptly and courteously. Monitors dining areas to ensure tables, chairs, dishware, and service stations are clean, properly set, and ready for service. Responds to resident and guest questions, including menu and service-related inquiries. Helps resolve service concerns and maintains a high level of resident and guest satisfaction. Communicates operational needs, concerns, and team performance issues to the Culinary Services Manager. Continually identifies opportunities to improve team performance, service quality, and efficiency. Education and Experience High School diploma Minimum of one (1) year of "Front of the House" operations experience in a restaurant or Senior living residential or long-term care facility preferred. Required Knowledge, Skills, and Abilities Demonstrated ability to lead, motivate, and support a team. Strong customer service and communication skills. Ability to work effectively in a fast-paced, team-oriented environment. Ability to prioritize tasks, coordinate staff, and maintain service standards. Professional, courteous, and dependable with a strong commitment to resident and guest satisfaction. Ability to follow established policies, procedures, food service standards, and "Steps of Service." Basic computer and administrative skills, including the ability to complete reports and other documentation. Ability to attend required meetings and work a flexible schedule, including evenings, weekends, and holidays as needed. We also offer the following benefits: We also offer the following benefits: A comprehensive Medical, Dental, Vision, Life & Disability Plans 403 (b) Tax-Deferred Retirement Savings Plan Vacation, Sick Leave, Birthday & Holiday Pay Employee Assistant Program Scholarship opportunities

Salary:

$17.00 per hour. Experience Required 1 year(s):

• Minimum of one (1) year of "Front of the House" operations experience in a restaurant or Senior living residential or long-term care facility preferred. Education Required High School or better

Behaviors Preferred Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group

Dedicated:

Devoted to a task or purpose with loyalty or integrity Motivations Preferred Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter:

Inspired to perform without outside help

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.