Server Birdies Resturant at Dearborn Hills Golf Course Dearborn, MI Job Details Part-time 19 hours ago Benefits Employee discount Qualifications Teamwork Food service customer order management Attention to detail Stocking Venue guest services Full Job Description SERVER —

JOB DESCRIPTION & ESSENTIAL DUTIES

Position Summary The Server is responsible for delivering exceptional hospitality and ensuring every guest has an enjoyable, efficient, and memorable dining experience. Servers are responsible for greeting guests, taking and serving orders, maintaining a clean and organized section, promoting menu items, providing knowledgeable recommendations, and ensuring guest satisfaction throughout the entire dining experience. Servers are expected to demonstrate professionalism, urgency, attention to detail, teamwork, and strong knowledge of the food and beverage menu. Essential Duties & Major Accountabilities1. Greeting & Welcoming Guests Welcome every guest promptly with a friendly, professional, and enthusiastic demeanor. Create a positive first impression and establish a welcoming connection with the table. Engage guests in appropriate conversation and determine the purpose of their visit when appropriate. Ask about food allergies, dietary restrictions, and special requests. Identify and accommodate celebrations, special occasions, and other guest needs. Communicate house specials, promotions, and featured menu items. Coordinate with hosts and managers to ensure smooth and efficient guest seating, particularly during peak periods. Follow the restaurant's pivot-point seating system and table rotation procedures to maintain an even workload across the service team. 2. Menu Knowledge & Sales Maintain strong knowledge of all food and beverage offerings. Understand ingredients, preparation methods, flavor profiles, portion sizes, and potential allergens. Confidently answer guest questions about menu items. Make recommendations based on guest preferences, dietary needs, and dining occasion. Actively promote appropriate appetizers, cocktails, mocktails, wine, entrées, upgrades, and desserts. Use suggestive selling techniques to enhance the guest experience rather than simply taking orders. Communicate unavailable or out-of-stock items before the guest places an order whenever possible. Offer appropriate alternatives when an item is unavailable. Stay current on menu changes, daily specials, features, and promotions. 3. Guest Experience & Hospitality Provide attentive, professional, and personalized service throughout the entire meal. Monitor tables continuously and anticipate guest needs. Check back with guests at appropriate points during the meal. Ensure food and beverages are delivered accurately and in a timely manner. Maintain awareness of table progress and communicate effectively with the kitchen, bar, hosts, and management. Address guest concerns promptly and professionally. Remain calm, respectful, and solution-focused when handling difficult situations. Immediately communicate significant guest complaints or service issues to management. Offer guests the option to box remaining food and ensure takeout items are properly packaged and labeled. Encourage satisfied guests to share their experience and leave an online review when appropriate. 4. Safe Food, Beverage & Alcohol Service Follow all applicable food safety, sanitation, and restaurant procedures. Ensure food and beverages are handled and served safely. Maintain strong knowledge of the beverage menu, including alcoholic and non-alcoholic beverages. Follow all restaurant procedures and applicable laws regarding alcohol service. Properly check identification when required before serving alcohol. Never knowingly serve alcohol to an underage guest or an intoxicated guest. Monitor guests for signs of intoxication and notify management when a guest may need to be cut off. Follow management direction regarding alcohol service and guest safety. Immediately report any alcohol-related concern to a manager. 5. Section Maintenance & Teamwork Maintain a clean, organized, and properly stocked section throughout the shift. Continuously clear, clean, and reset tables as needed. Pre-bus tables whenever appropriate without interrupting the guest experience. Maintain clean and organized service stations. Assist fellow team members when needed and when your section permits. Communicate effectively with other servers, hosts, bartenders, kitchen staff, bussers, and managers. Contribute to a positive and professional team environment. Never leave assigned responsibilities incomplete for the next shift or another team member. 6. Opening & Closing Responsibilities Complete all assigned opening duties before beginning service. Arrive prepared and ready to work at the scheduled start time. Come prepared with an appropriate staff bank for the shift to ensure smooth payment processing. Properly set up and stock the assigned section and service areas. Complete all assigned closing duties before leaving. Ensure tables, stations, equipment, and service areas are properly cleaned, stocked, and organized. Follow all closing checklists and shift procedures. Obtain manager approval when required before clocking out or leaving the property. Professional Standards All Servers are expected to: Arrive on time, prepared, and in proper uniform. Maintain a professional appearance and positive attitude. Demonstrate urgency without sacrificing hospitality. Take ownership of their section and responsibilities. Communicate clearly and respectfully. Demonstrate strong menu and beverage knowledge. Follow all safety, sanitation, alcohol-service, and restaurant policies. Support the team and contribute to the overall guest experience. Treat every guest and team member with professionalism and respect. Consistently look for opportunities to improve the guest experience. The goal is not simply to take orders and deliver food. The Server is responsible for guiding the guest through the entire dining experience and creating an experience that makes them want to return.

Job Type:

Part-time Benefits:

Employee discount

Shift:

Evening shift

Work Location:

In person