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Banquet Server
Job
Double JJ Resort
Rothbury, MI (In Person)
Full-Time
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36
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Job Description
Job Overview The purpose of this position is to interact with our guests and ensure they have a great experience when visiting an event at Double JJ Resort. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. Banquet Servicer will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, dance floors and audio visual equipment. General Responsibilities Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event. Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive. Be in communication with the lead catering staff regarding any special needs. Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel. Maintain high standards of safety and cleanliness in all areas of the Conference Center. Communicate any areas of need, problems, and concerns from guest to Banquet Manager. If no upcoming events, have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event. Keep inventory of all Conference Center equipment in order and stored in their appropriate areas. Work with Guest Services to transport any and all items needed for an outdoor event not within the Conference Center and tent areas. Provide all group guests with a lasting experience of the resort with intent for return business Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses. Delivering alcoholic and non-alcoholic drinks for service to your customers table. Properly open and pour wine at the tableside. Performing basic cleaning tasks as needed or directed by supervisor. Adhere to grooming and appearance standards consistently. Understands and can communicate products and services available at the resort.