Server

Server Three Oaks Michigan Position Overview:

As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.

Core Values:

GRIT MAKES GREAT

We believe that no challenge is too big and we take pride in hard work. Grit is our foundation

• perseverance through adversity, strength in difficulty, and a relentless drive to succeed.

Challenges are opportunities in disguise and we welcome them with determination and resolve. Nothing great happens by taking the easy route.

ALWAYS A JOURNEYMAN, NEVER A MASTER

'Good enough' isn't in our vocabulary. We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality. Mastery is a moving target

• and we embrace the grind, knowing the journey itself is what pushes us forward.

1st

CUSTOMER

Exceptional service defines us

• through every touchpoint, every day (362 a year), until the last second and beyond (59:59+). This mindset extends to how we treat vendors, partners, and each other. 1st Customer is our culture
• and our legacy As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.

Ambassador Taking pride and ownership in your work Engagement and active participation in your work and company activities Being a positive force in the workplace; creating a culture of positivity Extending common courtesy to self, employees, vendors, and guests Being an evangelist and promoter of the company and brand Here's a peek at what you will receive as a Journeyman employee: Outstanding Growth Opportunity! Paid Time Off

• begins accruing on Day 1 401(k) with Employer Match available Medical Insurance
• 30+ hours/week Dental, Vision, Life, Supplemental Insurance options
• 20+ hours/week Free Quarterly Bottle of Spirit (21+) Loyalty Incentives (ask about our 5-Year Bottle Reward!

) Employee Discount Monthly Founders' Tour with

Bill and Johanna Welter Annual Employee Putting Competition Annual Employee Holiday Party Responsibilities:

Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism. Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor. Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction. Provide knowledgeable responses to inquiries about the restaurant's menu and ongoing promotions. Effectively use promotional strategies to enhance guest experiences and boost sales. Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction. Demonstrate proficiency in operating POS systems and handling various payment terminals. Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness. Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook. Perform additional duties as required to ensure the restaurant operates smoothly.

Key Qualifications:

Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables. Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies. Availability to work flexible hours, including nights, weekends, and holidays. Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils. Strong communication skills, with the capability to follow and understand both written and spoken instructions. Able to effectively manage multiple tasks in a high-pressure environment. Comfortable working in tight spaces with varying noise levels and temperatures. Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.