A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
The Premium Server has the responsibility to serve all guests in an assigned station by providing courteous, knowledgeable and efficient service that meets and exceeds guest's dining expectations.
ESSENTIAL FUNCTIONS
Supports a strong commitment to world class guest service and ensures a pleasant and enjoyable dining experience for restaurant patrons. Completes training requirements and follows service standards as trained. Greets guests promptly and courteously in assigned workstation. Understands and executes established procedures for verifying guest's ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging. Knowledgeable with all food and beverage offerings as well as allergens in menu items. Knowledgeable with spirits, beers and cocktails and is able to describe each, making recommendations. Knowledgeable with wines and wine pairings, assisting guests with selecting wines with food. Effectively uses suggestive selling techniques. Records food and beverage orders, enters orders into computer system, monitors status of order preparation and safely transports order from kitchen to guest. Monitors and addresses guest needs during meal. Collects monies owed for food and beverages and properly performs all guest check accountability procedures. Performs tip declaration activities and compensates indirectly tipped associates, i.e., Bussers, Bartenders, Runners, as per established service procedures. Performs daily cleaning activities. Performs food running and station set-up / break-down responsibilities as assigned.
ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS
Minimum Degree Required:
High School Diploma or Equivalent Preferred Degree:
High School Diploma or Equivalent Certificate(s) or License(s): Ability to obtain valid food permit for the county in which the restaurant is located and ServSafe alcohol permit Years of experience: Minimum 3 years of experience in fine dining
KNOWLEDGE, SKILLS, AND ABILITY
Experience in and passion for consumer service Willingness to learn new skills and be a team player An attitude of flexibility and mindfulness about the team approach Learn all menus and is able to communicate all food and beverage offerings Clean and clear service areas Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff Ability to memorize and become knowledgeable of menu items
PHYSICAL REQUIREMENTS
Regularly walks, sits, stands, and does computer work. Occasionally lifts up to 50 lbs.
INDEPENDENT JUDGEMENT
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. ☒ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com. Big Cedar Lodge About Bass Pro Shops Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."
