SR SERVER ENG

Job Summary:

The Senior Systems Administrator is responsible for Design, install and configure internal and customer facing servers and related operating systems, and a 3rd level of desktop support. Responsibilities include but not limited to: Have good 'people skills', always being polite and courteous Install new servers and operating systems Administer and support core Microsoft, Cisco, Citrix and VMware technologies Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment Monitor, address, and document all assigned call tickets Monitor server utilization and make recommendations accordingly Monitor and maintain network security to expected levels Maintain backups on servers Actively evaluate new technology Maintain a good working relationship with end users Assist Technical Support Analyst as requested Define and document best practices and support procedures Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance Maintain inventory and asset configuration documentation Carry out special tasks at Management's direction Interact with customers and staff at the technical level, as required. Other duties as assigned.

Performance Expectations:

Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job. Demonstrate the technical abilities to support server and systems infrastructure Demonstrate the aptitude for including proper and timely documentation when creating, updating and closing a help desk ticket and/or task. Demonstrate technical aptitude for utilizing a remote access software to sign on, identify remote user session, connect to user session and monitor/assist user with workflow, and disconnect/signoff of remote session while speaking with end user via telephone Demonstrate technical aptitude for dealing with and troubleshooting multiple components of workflows Demonstrate the aptitude for completing CAB workflows (Regular/Safe/Emergency) including but not limited to accessing, reviewing, creating, updating, and approving a CAB request.

Qualifications:

Education/Skills Associate Degree or Bachelor Degree in computer science or equivalent. Must possess advanced knowledge of Microsoft Windows Server Operating Systems, Microsoft Exchange, Microsoft SharePoint, Linux/AIX administration, SAN and NAS administration, and system backup and restore best practices.

Work Experience:

Must have at least seven years combined experience in server and system administration.

Mental Demands:

Ability to solve problems logically. Must be able to take orders and follow directions. Must be able to work closely with others, and maintain a professional image at all times