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Restaurant Server
Job
IHOP
Goldsboro, NC (In Person)
$41,600 Salary, Full-Time
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Job Description
Job Summary Join our dynamic team as a Waitstaff/Hostess, where your energy and enthusiasm will create memorable experiences for our guests. In this lively role, you'll be the first point of contact, greeting guests with a warm smile, managing reservations, and ensuring smooth seating arrangements. Your exceptional customer service skills will help foster a welcoming atmosphere, making every guest feel valued and appreciated. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a vibrant dining environment. Responsibilities Greet guests warmly upon arrival and assist with seating arrangements to optimize flow and comfort Manage reservations efficiently using POS systems such as Aloha POS or Micros POS, ensuring accurate tracking of guest details Provide attentive and friendly guest services, addressing questions and special requests promptly Maintain clear communication with kitchen staff and servers to coordinate timely service Handle guest inquiries over the phone with professional phone etiquette, providing information about menu items and wait times Support the serving team by delivering menus, water, and other essentials to enhance guest satisfaction Uphold cleanliness standards in the host/hostess station and dining area to ensure a welcoming environment Skills Proven experience as a Host/Hostess or in food service roles within a restaurant setting Strong customer service orientation with excellent communication skills Familiarity with restaurant POS systems such as Aloha POS or Micros POS is preferred Previous hotel or guest services experience is a plus, demonstrating hospitality expertise Ability to handle multiple tasks efficiently while maintaining professionalism under pressure Knowledge of serving protocols, guest relations, and hospitality best practices Exceptional phone etiquette and interpersonal skills to foster positive guest interactions This role is perfect for motivated individuals passionate about hospitality who thrive in energetic environments. If you enjoy creating welcoming atmospheres and delivering outstanding guest experiences, we invite you to join our team!