A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
The essential functions of the job for the Server, requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following: Comply with standards of business conduct in accordance with federal, state and local health and regulatory standards and guidelines, as applicable. Must possess, at a minimum, a high school diploma or a GED Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights. In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.). Must adhere to Viva Senior Living's attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook. Must be able to read, write, speak and understand English. Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones. Must adhere to all facility policies and procedures.
RESPONSIBILITIES/ACCOUNTABILITIES
Server shall provide meals and beverages to residents in the dining room and is responsible for the total resident experience. Involves independent and team responsibilities regarding set-up and clean-up of the dining room for meal service and other prep/closing duties. Take attendance at meals, if assigned Offer residents beverages prior to meal, including ice water, juice of choice, milk, or other beverages as desired Ensure that appropriate condiments are available for current meal Ensure that the dining room is prepared for meal service Participate in pre-service meeting and tasting to understand the meals being served at that service Knowledgeable of menu items including: Daily Specials, Special Diet accommodations Ensure that food order is correct as requested by resident prior to serving resident meal in the dining room Serve resident meal in courses as often as possible Ensure resident is satisfied with presentation of meal prior to leaving table and has everything they need to eat that meal and offer alternatives, if desired Inform kitchen of any resident concerns regarding meal Remain available during meal service for assistance when/if needed Notify medical staff immediately on any medical emergency or any change in eating habits as this may be indication a resident is not feeling well Work closely in a team setting with Food and Beverage Director, Dining Room Supervisor, Cooks, and fellow dining staff and nursing to assist when needed Follow community policies and procedures regarding safety standards Follow community policies and procedures regarding food sanitation Wear appropriate uniform and nametag and adhere to hygiene standards Clean up vases, change tablecloths if necessary and wipe down chairs and chair legs if dirty from mealtime Must be able to lift a 25-pound tray overhead Keep the dining room floor clean and vacuum between all meals Maintain a positive, welcoming, and accommodating attitude towards residents always Perform other duties as assigned by the Food and Beverage Director, Dining Room Manager, and Executive Director Requirements annual health
REQUIREMENTS
Must provide annual verification of a negative TB skin test. Proof of full
COVID-19
vaccination required with exceptions for medical and religious accommodations.
physical and sensory requirements:
(With or Without the Aid of Mechanical Devices) Must be able to move intermittently throughout the workday. Must be able to cope with the mental and emotional stress of the position. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met. Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination. Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet. May be necessary to assist in the evacuation of residents during emergency situations.
