This position is responsible for taking food and beverage orders and ensuring owners and guests are served in a courteous and timely manner. The role also requires maintaining strong product knowledge, assisting guests, and making recommendations regarding menu selections.

ESSENTIAL DUTIES AND TASKS

Warmly welcome guests, inform them of any specials, and answer any questions. Take food and beverage orders in the Bistro, making recommendations and upselling items Accurately time and input food and beverage orders utilizing the POS computers. Prepare checks that itemize and total meal costs and sales taxes and present to guests; collect payment from customers and make change Serve food and beverages to guests, checking back with them to ensure satisfaction and take actions necessary to provide for their needs or correct any problems with a sense of urgency Pre-bus tables as necessary during service; removing any unused and/or dirty dishes, utensils, glasses, and trash, taking them to the kitchen for cleaning Complete assorted pre-shift and post-shift side-work as assigned by the supervisor EDUCATION and/or

EXPERIENCE

Must have high school diploma or GED preferred Cash-handling experience preferred Customer service and/or food & beverage service required

CERTIFICATES, LICENSES, REGISTRATIONS

ServSafe certified, TIPS certified, and/or other state alcohol commission required certification

QUALIFICATIONS

Must be at least 18 years old Must have superior guest relations skills and the ability to answer guest inquiries Must have the ability to be trained on cash handling functions and be comfortable using POS computers for inputting transactions Must have demonstrated exceptional verbal and written communication skills in English Must have comprehensive menu knowledge with the ability to up-sell items Must be able to work in a high-volume, high-demand work environment At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. #ZRHMS01 #INDRO1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.