A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
SEPTEMBER 1, 2026 JOB SUMMARY Provides beverage service and/or food service to guests on the gaming floor in an efficient and friendly manner ensuring guest satisfaction.
ESSENTIAL JOB FUNCTIONS
: Ensures customer satisfaction and casino play through prompt, efficient, and friendly service placing customers' needs first. Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders. Retrieves drink orders from the beverage stations or bar areas and promptly delivers them to customers. Promptly takes beverage and/or food orders, accepts payment for item(s), and processes payment as outlined. Ensures that beverage/food order is accurate and promptly delivered to the guest. Makes continual rounds throughout the gaming areas to maintain food and beverage service. Ensures that all foodstuff is handled healthfully, always following the guidelines of the food handler's training. Maintains a neat, clean gaming area, by removing used food/beverage containers promptly. Maintains a neat, clean gaming area by promptly removing used food/beverage containers. Promotes internal guest service standards through courteous and respectful behavior. Constantly maintains a clean, efficient work area, wiping spills, replenishing condiments, and when able, assisting with service and maintenance of beverage stations. Complies with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the Supervisor. Ensures that the operation of equipment, tools, and materials is handled safely. Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS
SAFETY:
Ensuring a safe experience by protecting the welfare of all.
INTEGRITY
Expecting personal accountability at every level.
COURTESY
Creating an exceptional customer service experience for everyone.
TEAM:
Functioning together to create a cooperative and positive experience.
SHOW:
Providing flawless experience -a clean and cared-for resort.
MINIMUM QUALIFICATIONS
: Six (6) months of experience in the customer service/hospitality industry. Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment, with permit application submitted by first day of employment. POS and cash handling experience. Basic mathematical skills. Effective communication skills - provide instruction, respond to questions, and have exceptional interpersonal skills and abilities. Stand and/or walk for long periods; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond. Work a flexible schedule - weekends, holidays, and special events. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Requires a High-Security Gaming License clearance. Must be at least 21 years of age.
DISCLAIMER
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs. High Security Badge
