P OSITION S UMMARY

SERVICE

OF FOOD AND/OR BEVERAGE TO INCLUDE THE ORDER TAKING, AND DELIVERY OF ANY FOOD AND/OR BEVERAGE ITEMS IN ACCORDANCE TO HILTON BRAND STANDARDS AND AAA STANDARDS. THIS TASK IS TO BE HANDLED IN A FRIENDLY, COURTEOUS, HELPFUL, TIMELY AND PROFESSIONAL MANNER RESULTING IN A VERY HIGH LEVEL OF GUEST SATISFACTION. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

THE

POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION. 15

CHECK STATION BEFORE, DURING AND AFTER SHIFT FOR PROPER SET-UP AND CLEANLINESS.15
%
GREET THE GUESTS IN A FRIENDLY AND COURTEOUS MANNER AND EXPLAIN ANY SPECIALS AND/OR RESTAURANT PROMOTIONS FOR GUEST AWARENESS.10
%
RECORD THE DETAILS OF THE ORDER FROM THE GUESTS, REPEATING THE ORDER TO THE GUEST TO CHECK FOR ACCURACY.10
%
INPUT THE ORDER INTO THE POINT-OF-SALE COMPUTER TO INFORM THE KITCHEN OF THE PARTICULARS IN THE ORDER BEING PLACED. 15
%
WHEN COMPLETE, RETRIEVE ORDER FROM KITCHEN, CONFIRM ITS ACCURACY, LIFT AND DELIVER TO GUEST ALONG WITH APPROPRIATE CONDIMENTS. ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES TO MINORS AND INTOXICATED GUESTS.10
%
REPLENISH BEVERAGES AS NECESSARY AND CHECK WITH GUESTS FOR OVERALL SATISFACTION.10
%

•

MARKET AND SERVE UPON REQUEST ANY DESSERT ITEMS OR SPECIALTY COFFEES.ASCERTAIN GUEST SATISFACTION AND PRESENT CHECK. PROCESS CHECK PER HOTEL PROCEDURES. OTHER DUTIES PERFORM ANY GENERAL CLEANING TASKS USING STANDARD HOTEL CLEANING PRODUCTS AS ASSIGNED BY SUPERVISOR TO ADHERE TO HEALTH STANDARDS.SUPPLEMENT THE BUS HELP IN CLEARING AND RESETTING THE TABLES.PERFORM ALL ASSIGNED SIDE WORK TO INCLUDE REPLENISHING CONDIMENTS AND RESTOCKING SIDE STANDS.PERFORM OTHER DUTIES AS REQUESTED, SUCH AS ANSWERING TELEPHONES AND TAKING ROOM SERVICE ORDERS, HANDLE SPECIAL GUEST REQUESTS, AND GREET AND SEAT GUESTS ACCORDING TO HILTON GUIDELINES.BE THE PERSON DIRECTLY RESPONSIBLE FOR DELIVERY OF SERVICE TO GUESTS AFTER SEATING. WARMLY WELCOME GUESTS WITHIN 30 SECONDS

1 MINUTE

AFTER SEATING. TAKE, PLACE, DELIVER AND SERVE FOOD & BEVERAGE ORDERS. ENSURE QUALITY OF INGREDIENTS, PREPARATION, PRESENTATION AND CORRECT TEMPERATURE OF FOOD SERVED TO GUESTS. ENSURE TIME STANDARDS ARE MET. EMPLOY APPROPRIATE SELLING SKILLS IN SUGGESTIONS OF FOOD & BEVERAGE. DEMONSTRATE AN ATTITUDE OF FRIENDLY HOSPITALITY IN EVERY ASPECT.ATTEND REQUIRED MEETINGS.ASSIMILATE INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION. DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE

(SPECIFIC

STANDARDS AVAILABLE

THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES. PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. REQUIRED KNOWLEDGE / SKILLS / ABILITIES

MUST

HAVE BASIC KNOWLEDGE OF FOOD AND BEVERAGE PREPARATION, SERVICE STANDARDS, GUEST RELATIONS AND ETIQUETTE.KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICEWARE AND MENU ITEMS.ABILITY TO READ, WRITE AND SPEAK THE ENGLISH LANGUAGE SUFFICIENT TO UNDERSTAND MENUS, SPECIAL PROMOTIONS, RECORD ORDERS, AND COMMUNICATE WITH GUESTS TO EXPLAIN AND RECORD ORDERS.ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.ABILITY TO TRANSPORT LARGE TRAYS WEIGHING UP TO 40 LBS. THROUGH A CROWDED ROOM ON A CONTINUOUS BASIS THROUGHOUT SHIFT.ABILITY TO OPERATE BEVERAGE AND TOAST EQUIPMENT.ABILITY TO OPERATE A KEYBOARD AND LEARN POINT OF SALE PROCEDURES TO PRE-CHECK ORDER AND CLOSE OUT THE CHECK. DESIRED SOFTWARE PROFICIENCIES

NONE

SUPERVISORY R ESPONSIBILITIES

NONE

EDUCATION / EXPERIENCE

HIGH

SCHOOL DIPLOMA OR EQUIVALENT PREFERRED. PREFER SIX

(6)

MONTHS TO ONE-YEAR PREVIOUS SERVING EXPERIENCE. PRIOR HOSPITALITY EXPERIENCE PREFERRED.MUST OBTAIN ANY GOVERNMENT REQUIRED LICENSES OR CERTIFICATES. SERVSAFE IS A PLUS OR TRAINING RELATED TO HACCP.RAMP CERTIFICATION WITHIN 30 DAYS OF HIRE. PHYSICAL REQUIREMENTS THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES

FREQUENCY KEY:

NEVER

0 HOURS; RARE
UP

TO 1 HOUR

;

OCCASIONAL

1-3 HOURS;

FREQUENT

3-6 HOURS;

CONSTANT

6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY SITTING RARE WALKING, CLIMBING STAIRS CONSTANT CROUCHING/BENDING/STOOPING OCCASIONAL REACHING CONSTANT GRASPING CONSTANT PUSHING/PULLING OCCASIONAL NEAR VISION CONSTANT FAR VISION CONSTANT HEARING CONSTANT TALKING CONSTANT SMELL CONSTANT LIFTING/CARRYING

(# LBS)

FREQUENT

10-40 LBS.

TRAVEL RARE

Pay:

$3.03/hour + tips

Amazing Benefits At A Glance:

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P OSITION S UMMARY

POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION. 15

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