Full Time:

35-40 hours/week; night and weekend availability required; PTO and Benefit packages available to qualifying employees

Part Time:

Up to 34 hours/week; night or weekend availability required

Role Summary:

As a Maitre D', you are responsible for providing outstanding hospitality to guests of the Black Cow Bistro and leading a team of hosts to do the same.

Duties & Expectations:

Arrives for scheduled shifts on time and with professional attention to appearance Enthusiastically welcomes and cares for all guests; striving to not only meet their needs, but to find ways to go above and beyond to create positive and memorable dining experiences Consistently coaches and supports junior hosts to improve their communication skills and guest interactions Maintains control of guest flow throughout scheduled shift, ensuring steady pace to seating and even distribution of guests to all server sections Supports restaurant efforts to build relationships with guests, recognizing regulars, and sharing important information with the team and in guest profile notes Builds personal rapport with guests to ensure their regular return to the establishment Procures food and beverage takeout orders, accurately communicating allergy information, and any requested modifications to menu items Ability to learn a floor plan and correctly utilize position numbers Demonstrates proficiency with electronic reservation and POS systems Practices accurate and ethical cash handling and payment processing, following stated policies and procedures at all times Willingness and ability to support service by running food and beverages, bussing and resetting tables, washing and polishing glassware, polishing flatware and dishes, etc Ability to delegate to peers and support team to ensure all guest needs are met Maintains a clean work environment, and completes sidework duties as outlined

Qualifications:

Able to follow directions and work well within a team Ability to communicate effectively in order to develop and maintain professional relationships with co-workers and guests Must possess role-appropriate time management skills, with the ability to prioritize tasks efficiently and with consideration to guest needs A naturally friendly demeanor and strong written and verbal communication skills are a must

Physical Demands:

This position is very active and requires the ability to stand, walk, bend, kneel, stoop, and crouch consistently throughout an 8-10 hour work day Must have the ability to lift and move up to 25lbs

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice