SERVERS

Food Server Related Titles:

Server; Waiter or Waitress; Food and Beverage Server Reports to:

Dining Services Manager or Supervisor Supervises:

No supervisory duties included in this position

Classification:

Education and/or Experience Grade 12 education. Two years of comparable wait service experience preferred. The ability to read, write and execute basic math skills. Job Knowledge, Core Competencies and Expectations Greet and acknowledge members and guests. Is knowledgeable about the menu, buffet, and wine list. Ability to time the service of each course. Learns members' names and their special preferences. Knowledge of wines and spirits. Knowledge of and ability to perform required role during emergency situations. Job Summary (Essential Functions) Provide food and beverage service to club members and guests. Job Tasks/Duties Sets up side station and performs assigned side (prep) work. Provides immediate attention to all members and guests upon seating. Makes sure that children are in the appropriate type of seat and are safe and secure. Distributes food and wine menus, answers questions. Fills glasses with ice water and suggests menu items. Ensure that the correct account numbers and names are given for billing. Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections. Places orders with kitchen; informs cooks about any special cooking instructions. Assembles food on tray; procures items from each station, as necessary. Serves meal, places dishes by courses in front of each person. Checks back to ensure member and guest satisfaction; replenishes water and butter, as necessary. Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware. Presents dessert menus, suggests, and serves dessert, coffee, and after-dinner drinks. Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks. Presents the bill. Handles all cash and credit card charges as prescribed by standard operating procedures. Keeps dining room and bus station areas clean. Clears, cleans, and resets tables that have been vacated. Advises supervisor of any complaints as soon as they occur. Performs clean-up and closing duties as assigned by manager. Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager. Turns in signed tip declaration form weekly. Thanks members and guests; invites them to return. Consistently follows local and state laws and the club's policies and procedures for the service of alcoholic beverages to members and guests. Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager. Licenses and Special Requirements Food safety certification. Of legal age to serve alcoholic beverages. Alcoholic beverage certification. Physical Demands and Work Environment Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach. Push, pull or lift up to 50 pounds. Continuous repetitive motions. Work in hot, humid, and noisy environment. #HHC