GENERAL SUMMARY

\nThis position is responsible for creating and serving food & beverages in the Café, maintaining Cafe cleanliness and to provide the highest level of Customer Service and Hospitality. Our Culture\nOur unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our \"Code of Culture\". Our Code of Culture includes

Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

\nRespect The Past\nAccept Responsibility\nPay it

Forward Our Actions We Live By:

\nActions We Live By. It's who we are when we step into our full power.\nKeep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.\nThink Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!\nStay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.\nOne Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.\nBe Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

\nService Forward\nRuthlessly Consistent\nDo the Right Thing Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Greet customers as they enter and exit the Café\nCreate and serve food and beverage items\nPromote daily specials and encourage upgrades to each order\nOperate cash register, process payments through cash or credit card handling and/or member account charges\nCafé opening and/or closing duties, as required\nMaintain a clean, safe work environment according to State and Local food safety standards\nUnderstand and anticipate the needs of our members and guests; be attentive, listen carefully and follow through; provide exceptional customer service\nCommunicate timely and follow up as appropriate\nActive participation in events, programs, meetings and trainingRepresent the club in a professional manner through image, dress, communication, and immediate follow through and response\nSchedule varies and may require weekend and holiday hours, days and evenings\n

MINIMUM QUALIFICATIONS

\nTo perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

\nAbility to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public. Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

EXPERIENCE

Minimum one (1) year of Customer Service experience (food service industry experience preferred)\nState Food Handler Certification\nResponsible Beverage Service (RBS) state certification\nProfessional, friendly manner and excellent customer service attitude and abilities\nStrong verbal communication and conflict resolution skills\nEnthusiastic, responsible, and dependable team player\nSelf-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills\nWell organized and detail oriented\nDetail-orientation and high cleanliness standards

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

\nThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. 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