Hotel Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you Ultimately, you will help create a pleasant and memorable stay for our guests. We are looking for people to do a mix of both evening shift from 3pm - 11pm and day shifts from 7am-3pm. Marriott experience and

FOSSE PMS

knowledge a huge plus but is not required. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus ( Not Required)

Job Type:

Full-time, Part-Time :

Pay Starting at $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift , Holidays, Night shift Weekend availability (Open Availability Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

2 years (Preferred)

Work Location:

In person

Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person