Hotel Front Desk Clerk

Job Summary:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibilities will include checking guests in and out, answering phone calls, and assisting with guest inquiries.

Responsibilities:

• Greet guests with a warm and welcoming demeanor
• Check guests in and out efficiently and accurately
• Answer phone calls and provide information to guests or transfer calls to appropriate departments
• Handle guest inquiries, requests, and complaints promptly and professionally
• Assist with reservations and ensure accurate booking information
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Provide recommendations for local attractions, restaurants, and services
• Handle cash transactions and maintain accurate records

Qualifications:

• Previous experience in a customer service role is preferred
• Excellent phone etiquette and communication skills
• Strong organizational skills with attention to detail
• Proficient in using front desk software systems
• Ability to multitask and work in a fast-paced environment
• Bilingual or multilingual skills are a plus We offer competitive pay rates and opportunities for career growth within our hotel.

If you have a passion for providing exceptional guest service and enjoy working in a dynamic team environment, we would love to hear from you. Please note that all positions at our hotel are paid positions, including internships.

Job Types:

Full-time, Part-time, Seasonal Pay:

$14.00

• $15.

00 per hour

Work Location:

In person