Hotel Front Desk Clerk

Job Summary The Cobblestone Hotel & Suites currently seeking friendly and professional Front Desk Agents to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we want to hear from you. Shifts are 3:00pm

• 11:00pm And 7:00am
• 3:00pm Full Job Description We are seeking dependable enthusiastic individuals to join our team.

Responsibilities and Qualifications:

• Welcome guests in a friendly, prompt, and professional manner.
• Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Register guests, issue room keys, provide information on hotel services and room location.
• Ensure proper delivery of guest's special requests (i.e. extra pillows, additional preferences)
• Respond appropriately to guest complaints. Make every appropriate service recovery gesture in order to ensure total guest satisfaction.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank.
• Must be able to multi-task, be detail oriented, and problem solve in order to effectively deal with internal and external guests.
• Must be able to maintain composure and objectivity while under pressure.
• Work as part of a team and communicate with other departments.
• Maintain the cleanliness of the hotel lobby and common areas.
• Perform other duties as assigned.

Pay:

$16.75 per hour

Job Types:

Part-time Benefits:

Employee discount Paid time off Work setting: In-person Must be available to work weekends

Job Type:

Part-time Pay:

$16.75 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person