Hotel Front Desk Receptionist

Job Overview:

We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a welcoming demeanor, and a passion for hospitality, we would love to hear from you.

Duties:

• Greet and welcome guests in a warm and friendly manner
• Answer phone calls and direct them to the appropriate department or individual
• Assist guests with check-in and check-out processes
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints or concerns with professionalism and empathy
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction

Skills:

• Proficiency in operating phone systems and other office equipment
• Knowledge of hotel management software is a plus
• Excellent customer service and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize tasks effectively
• Bilingual skills (English/Spanish) preferred but not required
• Previous experience in guest relations or hospitality management is a plus
• Familiarity with night audit procedures is an advantage
• Demonstrated phone etiquette and professional communication skills Join our team as a Front Desk Receptionist and be part of creating memorable experiences for our guests.

Apply today!

Job Type:

Part-time Pay:

From $9.00 per hour

Benefits:

Employee discount Flexible schedule Ability to

Relocate:

Mauston, WI 53948: Relocate before starting work (Preferred)

Work Location:

In person