Housing Specialist

Description We are looking for an organized individual to support administrative operations for an IT team within a non-profit organization in New Orleans, Louisiana. This contract position is ideal for someone who can manage multiple priorities, communicate effectively with staff and vendors, and keep projects and documentation organized. The role combines administrative coordination, customer service, and technology-related support to help the department operate efficiently.

Responsibilities:

• Coordinate IT-related purchasing activities by preparing internal requests, following up with suppliers, monitoring order status, and helping ensure adherence to organizational procedures.
• Provide day-to-day administrative support for departmental initiatives by organizing materials, maintaining records, and tracking progress on assigned projects.
• Assist leadership and project stakeholders with documentation, scheduling, and communication for ongoing technology initiatives, including vendor-facing coordination.
• Update and maintain IT-related content on the organization's WordPress website to ensure information is accurate, timely, and clear.
• Create, submit, and monitor service tickets, keeping requests properly documented and following through on status updates and resolution timelines.
• Serve as a point of contact between the IT department and agency staff by delivering clear, courteous, and responsive communication.
• Prepare spreadsheets, reports, correspondence, and other business documents using Microsoft Office applications to support departmental workflows.
• Handle general administrative duties such as email correspondence, appointment scheduling, data entry, and inbound or outbound call support as needed. Requirements
• Prior experience in an administrative support, office coordination, or assistant role, preferably in a technical or service-oriented environment.
• Strong customer service skills with the ability to communicate professionally by phone, email, and in person.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint for document preparation, reporting, and communication.
• Experience with data entry and maintaining accurate records in a fast-paced office setting.
• Ability to manage multiple assignments, track details carefully, and meet deadlines with minimal supervision.
• Comfortable coordinating with internal teams, outside vendors, and staff members across departments.
• Familiarity with website content updates in WordPress and basic ticket tracking processes is preferred.
• Strong organizational skills and sound judgment when handling confidential or sensitive information.

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