Housing Support Specialist

Job Description Job Title:

Housing Support Specialist Reports to:

Director of ICM, Community Programs Department:

Community Health Team FLSA Status:

Non-Exempt Job Grade:

7

Version Date:

2026

General Responsibilities:

The Housing support specialist is a part of the integrated care management department at Thundermist Health Center and will provide community based services under The Rhode Island Executive Office of Health and Human Services (EOHHS) under the Home Stabilization Initiative The Housing Support Specialist is responsible for providing collaborative intensive coordination for Medicaid patients who meet the Medicaid eligibility criteria based on a mental health and/or a complex physical health need which puts a patient at risk for or has caused homelessness and has associated risk factors necessitating complex housing stabilization such as history of eviction, frequent turn-over of in-home caregivers, history of institutionalization in either a medical, group home, correctional facility, or past or present substance use that interferes with the ability to pay rent or created interpersonal issues jeopardizing housing. Support services in the program are intended to be broad, flexible, and promote community integration and independence in housing. The housing support specialist will work with the patient who will be an active participant in the development of a Home Stabilization Service Plan (Plan). Plan will be based on the needs and choices of the individual and be updated per Medicaid standards of program and documentation of services. The Home Stabilization program will provide an array of time-limited services, including home tenancy, life skills and other modeling and teaching services for individuals who require support in obtaining and maintaining a home, or home find services to individuals who require support in finding and transitioning to housing. Services are intended to be flexible and support recipients in becoming self-sufficient in their housing needs. Through collaboration with home stabilization providers and other delivery systems serving Medicaid beneficiaries, a system will be established that meets the needs of individuals facing home stabilization concerns.

Qualifications:

Required Qualifications:

High School Diploma or equivalent Experience- One (1) year case management experience Knowledge of principles, methods, and procedures of services included under Home Stabilization Services meant to support the beneficiary's ability to obtain and maintain residence in independent community settings Job knowledge - broad knowledge base of relevant professional, technical and clinical information across assigned departments Experience in community health setting, public health setting, population health management, chronic disease management, community case management Proven success in handling difficult conversations with all levels of staff Ability to effectively communicate, work collaboratively with patients , care team and external community agencies Professionalism, self starter, autonomous, leader, training skills, customer service oriented, problem solver Exceptional oral and written skills with proficiency in all applicable medical terminology Demonstrated commitment to patient-centered, high-quality care for diverse and underserved populations; an authentic passion for health equity and community health. Approaches every patient interaction with compassion, cultural humility, and a genuine investment in their well-being — consistent with Thundermist Health Center's mission to provide exceptional care

Significant Job Functions:

Housing Stabilization & Tenancy Support Provide time-limited, skill-building supports that promote independence and long-term housing stability Assist individuals with the housing search and application process Support move-in readiness, including identifying and securing resources for moving and start-up expenses Ensure living environments are safe and appropriate prior to move-in Help individuals develop and maintain positive relationships with landlords and property managers Provide education on tenant rights, responsibilities, and lease compliance Identify and address behaviors that may jeopardize housing, such as late rent payments or lease violations Assessment & Service Planning Conduct screenings and comprehensive housing assessments to identify needs, preferences, and barriers to successful tenancy Develop and maintain person-centered Home Stabilization Service Plans in collaboration with the individual and care team Incorporate goals related to housing stability, health, behavioral health, employment or income, and social connectedness Regularly review and update service and crisis plans to reflect current needs and barriers Care Coordination & Resource Navigation Coordinate care with healthcare, behavioral health, and social service providers Facilitate referrals and connections to services that support housing stability and overall well-being Participate in case conferencing to align care plans, monitor progress, and reduce duplication of services Identify service gaps and advocate for appropriate supports Documentation & Systems Management Maintain accurate and timely documentation of assessments, service plans, and care coordination activities Document all providers involved in care, including their roles and contact information Utilize HMIS and other systems to support service tracking, information sharing, and coordination Professional & Organizational Responsibilities Attend and actively participate in internal and external meetings Maintain compliance with HIPAA, OSHA, and organizational policies and procedures Promote effective communication with supervisors, colleagues, and external partners Engage in ongoing professional development and training Support operational efficiency and continuous improvement efforts

Work Schedule Demands:

40 hours per week. M-F 8:30am-5pm (30 minute break for lunch). Hours will be combined office and community-based hours. No weekends.

Salary:

$21.53- $32.29 per hour

Physical Effort/ Environment:

Meet with patients in the community, at their home, in the hospital, or other community settings. Flexibility to travel within Rhode Island to meet the needs of the patient. May require climbing several flights of stairs.

General office environment:

manual dexterity needed for keyboard work, writing and phone calls.

Confidentiality of Information:

Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information.

EEOC Statement:

Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.