Hub Associate

Job Summary:

Under general supervision, this position is responsible for focusing on supporting Hub operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities:

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Loads vehicle to support routing sequence; Use routing apps (if applicable) to deliver product
• Drive responsibly as you are representing the company and our brand
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to Customer
• Carry out any transfers from Stores and hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Process Customer returns efficiently and accurately
• Use efficient methods for product selection and transfer to shipping areas to optimize time
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organized always
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager
• Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations
• Support restocking efforts and product placement within the store
• Willingness to work a varied schedule, including nights, weekends, and holidays, based on business needs
• Perform additional tasks as assigned to support Hub and/or retail operations

Required Skills/Abilities:

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Proven ability to prioritize and meet deadlines, even in high-demand situations
• Solid analytical skills to identify issues and find effective solutions
• Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency.

Education and Experience:

• High school diploma or equivalent required

Physical Requirements:

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently

Other Requirements:

• Must be at least 21 years old
• Must maintain a valid driver's license and satisfactory driving record
• Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.