Dive Shop Associate

Job Overview Join Neptune's Scuba Academy as a part-time Dive Shop Associate, where your enthusiasm for diving and customer service excellence will shine! In this role, you will be the friendly face guiding customers through their diving journeys, assisting with equipment, booking guided dives and boat charters, filling tanks, and ensuring every guest has an unforgettable experience. Your passion for diving combined with your sales skills will help promote our products and services while creating a welcoming environment for all levels of divers. This position offers a dynamic work environment filled with opportunities to share your love of the ocean and connect with fellow diving enthusiasts.

Note:

We are looking for someone with current diving experience, even if you recently obtained your Open Water certification. Duties Greet customers warmly, providing expert advice on dive gear, accessories, guided dives/boat dives and certification courses Book dive boat tours and communicate with team ensuring availability Assist with merchandising and stocking shelves to ensure the shop is inviting and well-organized, and support inventory management by tracking stock levels Manage point-of-sale (POS) transactions accurately, including cash handling and processing payments efficiently Fill tanks and assist with proper compressor use and maintenance Help customers with purchased or rental gear fitment and use, and complete all rental gear contracts Upsell additional products or services to enhance customer experiences and increase sales, providing all information on dive classes, discover SCUBA courses, rental gear and more Maintain excellent phone etiquette when answering inquiries or scheduling tours Provide exceptional customer service by addressing questions, offering product demos, and ensuring customer satisfaction at every touchpoint Qualifications Previous retail sales experience, preferably within the dive or watersports industry Must have experience in SCUBA, Freediving or a similar industry Strong communication skills in English, bilingual Spanish a plus Knowledge of cash handling and POS systems Excellent phone etiquette and customer service skills to create positive interactions Ability to multitask in a fast-paced environment while maintaining attention to detail. This role is perfect for someone who is in the SCUBA industry or recently obtained their Open Water Certification and offer their current dive knowledge while learning more about the industry and get additional dive benefits. Join us to share your love of the ocean, develop your sales expertise, and be part of an inspiring team dedicated to adventure!

Pay:

$15.00 - $16.00 per hour

Work Location:

In person